Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

Hi, I have the new bought Moto G5 & Moto G6, but both phones do not work with "Square Contactless and Chip Card Reader" ( working good with my friends samsung p...

5 - Supporter
Posted 10-15-2018 in Troubleshooting
10 Replies

Anyone having this issue, I bought a new tablet, a new reader and still have the same issue.

5 - Supporter
Posted 08-05-2021 in Troubleshooting
1 Reply

I set up a template. I found where you can setup appointments to send a contract in an email. I flip the switch, selected my template, hit done.Is there a save ...

5 - Supporter
Posted 07-24-2021 in Troubleshooting
1 Reply

I launched my website this weekend and quickly was notified that credit cards were being declined. I went and tried placing some orders. My debit card was decli...

5 - Supporter
Posted 07-06-2021 in Troubleshooting
7 Replies

I go to reports - Items and look at sale details. I had a couple items listed at one location. Fixed them then deleted the location we no longer use. Now the pr...

6 - Contributor
Posted 07-29-2021 in Troubleshooting
4 Replies

Yesterday, while at a very busy craft show, my terminal suddenly stopped connecting to my Mifi. It was taking cc payments perfectly one minute and would not tak...

6 - Contributor
Posted 07-26-2021 in Troubleshooting
1 Reply

When a user in our store checks out, there shopping cart list the number of items and the prices vertically on the right. It may be difficult to understand for ...

6 - Contributor
Posted 08-03-2021 in Troubleshooting
1 Reply

The title of this thread has been edited from the original:Customer display Why is my customer display screen constantly blank whether its plugged in or on the...

5 - Supporter
Posted 05-10-2019 in Troubleshooting
6 Replies

I am trying to set up the Square Loyalty program but realized I made an error in choosing Item rather than Category. The 1st Item I put in was for a dozen bag...

6 - Contributor
Posted 07-31-2021 in Troubleshooting
4 Replies

I have used Square for years and have never had a problem. I am showing that I haven't received a deposit since Dec 20th. Inaccurate bank account information wa...

5 - Supporter
Posted 01-10-2020 in Troubleshooting
3 Replies
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