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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

Hi,I use the DYMO 30346 Barcodes for my products and we have many items.I notice barcodes with a longer code do not scan, causing me having to go back through a...

5 - Supporter
Posted 07-18-2021 in Troubleshooting
1 Reply

I have set up taxes for my online square site.Pickup orders are properly being assigned sales tax.Shipping orders are not.I have set up a flat rate shipping cos...

5 - Supporter
Posted 08-06-2021 in Troubleshooting
1 Reply

I have called and emailed square all day, two days now. My registers will not load. 6 total registers, 3 locations. WHY IS SQUARE NOT HELPING OR Fixing THIS Tec...

5 - Supporter
Posted 08-04-2021 in Troubleshooting
4 Replies

Is the IPhone 12 compatible with the mag stripe reader?

5 - Supporter
Posted 12-15-2020 in Troubleshooting
3 Replies

Problem: Online store customers are not getting their loyalty points if they use ApplePay.I have it set up so that customers earn points by amount spent; not it...

7 - Protege
Posted 04-23-2021 in Troubleshooting
3 Replies

I don't know what updates are affecting this but for the last several weeks my recurring appointments are NOT showing up in my Square Appointments App on either...

5 - Supporter
Posted 07-16-2021 in Troubleshooting
3 Replies

I printed my daily sales report for yesterday and it is wrong. There are a lot of items that I know I sold and are not showing up on the report. How can I fix t...

5 - Supporter
Posted 01-13-2019 in Troubleshooting
7 Replies

The title of this thread has been edited from the original: Voided item showing in detail csv exportSomething is new here. I track inventory afterexporting a de...

5 - Supporter
Posted 01-31-2019 in Troubleshooting
3 Replies

Hi all,I am attempting to sync my items and inventory on Square to Square.Online/Weebly, but anytime I attempt to access my items on the Square dashboard, I am ...

5 - Supporter
Posted 08-05-2021 in Troubleshooting
1 Reply

Hi, I have the new bought Moto G5 & Moto G6, but both phones do not work with "Square Contactless and Chip Card Reader" ( working good with my friends samsung p...

5 - Supporter
Posted 10-15-2018 in Troubleshooting
10 Replies
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