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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

Hello,Over the last week there was a change that made it so that when you apply a post-tax discount, it is taken off every line item instead of being grouped as...

LIF
6 - Contributor
Posted 01-31-2022 in Troubleshooting
1 Reply

I have two square stands and both today stopped charging my iPad and chip reader. I’ve updated my iPad and square app. I’ve disconnected the stand and reconnect...

5 - Supporter
Posted 02-02-2022 in Troubleshooting
2 Replies

I'm trying to connect to Tiktok but get the error, "To get started you must first create your Square Online store."I have an existing online store and a registe...

6 - Contributor
Posted 02-01-2022 in Troubleshooting
5 Replies

Latest update is zeroing out all fields on the PRINTED End of Day Report. Data is there on the screen but it's printing as all zeros.

8 - Enthusiast
Posted 12-14-2021 in Troubleshooting
4 Replies

Hi all! I'm onboarding a couple of contractors. I have set up these contractors in the Payroll admin site, and my contractors are trying to set up their online ...

5 - Supporter
Posted 01-31-2022 in Troubleshooting
3 Replies

Sorry title is so long....Is there a way to disable e-mail collection from those who contact me via my Weebly contact form?These people (e-mails) are being adde...

8 - Enthusiast
Posted 01-22-2022 in Troubleshooting
5 Replies

I have a small Quick Service Restaurant. It seems like daily my online ordering is going offline for a period of time. Is there a fix to this issue? Is this iss...

8 - Enthusiast
Posted 01-13-2022 in Troubleshooting
7 Replies

Hi. I'm receiving an error when trying to charge my No-show protection fee (failed all 3x I tried it.) Something about something went wrong and its unable to ch...

5 - Supporter
Posted 02-02-2022 in Troubleshooting
0 Replies

Hi all!While trying to add menu items, I noticed that it wasn’t adding sales and city taxes. So I manually added them, but then I received the red bar error mes...

5 - Supporter
Posted 01-31-2022 in Troubleshooting
3 Replies

Someone purchased an e gift card from me and they got a receipt, but the recipient didn't receive an email with the gift card. It was for her birthday and I fel...

5 - Supporter
Posted 08-18-2018 in Troubleshooting
5 Replies
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