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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

How do I get my reader to work with my iPhone 5 that has s lifeproof case attached for protection? Sp

SPG
5 - Supporter
Posted 08-12-2016 in Troubleshooting
1 Reply

I have been attempting to manually process a credit card payment with my old chip reader. The payment has been declined. Customer says her card is good. Could t...

5 - Supporter
Posted 08-12-2016 in Troubleshooting
1 Reply

I had to enter each card manually and I'm being charged more per transaction??

5 - Supporter
Posted 08-11-2016 in Troubleshooting
1 Reply

I think I am having some type of setting or app issue. I just loaded the Register ap on my iphone. My ios is updated. In my home I cannot get the card to swipe....

6 - Contributor
Posted 08-10-2016 in Troubleshooting
1 Reply

I never had a Square account before today, I just made it to contact support.This morning I purchases a coffee at a place that uses Square. The coffee shop cont...

5 - Supporter
Posted 04-08-2016 in Troubleshooting
2 Replies

This is the message I get when I try to add Shipstation via Square's app market:"We've encountered an error. Your Square Registration information is missing. Pl...

8 - Enthusiast
Posted 08-12-2016 in Troubleshooting
5 Replies

I'm trying to update our logo but keep getting "Unprocessable Entity". I can update the main image and I had a logo there, but I can only SAVE if I delete the l...

6 - Contributor
Posted 07-20-2016 in Troubleshooting
3 Replies

I didn't enter any of the other cc information, and was testing the chip reader with my own card (not linked).

5 - Supporter
Posted 07-09-2016 in Troubleshooting
8 Replies

Can not access dashboard from my computer. I can access the to login in and i successfully do it but it goes to a update info page. I would updated and then sav...

5 - Supporter
Posted 08-09-2016 in Troubleshooting
1 Reply
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