x
Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

I have had an iphone as my customer display for a while. I got a new iphone, but the ipad won't find the new iphone when I use Settings-Hardware-customer displa...

7 - Protege
Posted 02-13-2021 in Troubleshooting
5 Replies

Hello, I am trying to retrieve fulfillment details using the orders retrieve by order idAPI. In the response, I only get the following details. When the fulfil...

7 - Protege
Posted 02-18-2021 in Troubleshooting
1 Reply

My client is trying to checkout. She just moved to a newly constructed neighborhood and so her address is "wrong" it won't let her checkout even though her addr...

5 - Supporter
Posted 02-22-2021 in Troubleshooting
1 Reply

We are having intermittent disconnects throughout the day. Going through the troubleshooting steps, I notice that in the app, under hardware, it does not show t...

6 - Contributor
Posted 02-20-2021 in Troubleshooting
1 Reply

My online store has a new glitch where where the item number will not update. I go to Store Editor, Edit Item, and change the number, hit "Save" and it resets t...

7 - Protege
Posted 12-03-2019 in Troubleshooting
3 Replies

My reader stopped working. It’s always plugged in. There are no green, yellow or red lights. It simply seems dead. I’ve tried everything that’s recommended to d...

5 - Supporter
Posted 02-20-2021 in Troubleshooting
1 Reply

I just added an Email Subscription section on my website. I don’t wish to aggravate my customers with an Email Subscription Pop-Up, so I chose adding a section....

7 - Protege
Posted 02-20-2021 in Troubleshooting
1 Reply

Hi, We are getting setup and when testing checkout, tax is applied for the pickup option, but not for delivery? I am checking the tax settings and can't find w...

5 - Supporter
Posted 02-21-2021 in Troubleshooting
2 Replies

My website, alignpilates.studio, has recently encountered problems when customers try to access the site. When many of them try to access the site, they receive...

5 - Supporter
Posted 02-20-2021 in Troubleshooting
1 Reply

Unsure why this happened but I purchased the professional upgrade for my website including the domain, so a charge for $16.00 and $12.00 are on my bank account ...

5 - Supporter
Posted 02-21-2021 in Troubleshooting
1 Reply
2941-2950 of 8511 Results
Top Kudos Members