Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

I had a problem yesterday at 1:51pm when “Magstripe Reader” did not work.I was very embarrassed in front of the guests.Please check if my Magstripe Reader is wo...

5 - Supporter
Posted 09-28-2021 in Troubleshooting
1 Reply

I have purchased the gift cards through the dashboard, I have configured them and marked to sell in store. I cannot however find how to sell the physical cards ...

5 - Supporter
Posted 09-27-2021 in Troubleshooting
1 Reply

I created my Weebly and square up account with the incorrect email address. I am unable to call support and when submitting an email support ticket it doesn’t a...

5 - Supporter
Posted 06-04-2020 in Troubleshooting
7 Replies

Terminal stuck on black screen with Square logo. "Get started" screen pops up sometimes but will restart itself seconds after. If I move quickly enough I can ge...

5 - Supporter
Posted 03-09-2021 in Troubleshooting
2 Replies

I have several locations that I work out of and the appointments have different colors on my calender online yet none of them come up on the appointment app...s...

7 - Protege
Posted 03-10-2019 in Troubleshooting
4 Replies

I have 2 devices at my store. My secondary one is storing all cash payments as offline payments and they won't go through. The device is connected to both cellu...

5 - Supporter
Posted 10-01-2017 in Troubleshooting
5 Replies

So, let me guess...its Saturday, so Square is down again?? 

7 - Protege
Posted 09-25-2021 in Troubleshooting
4 Replies

When I create and email an invoice, I get a copy of the invoice in my email inbox, but the client never gets it. I have to go to the actual invoice myself and u...

6 - Contributor
Posted 06-01-2016 in Troubleshooting
30 Replies

In advance, thank you.I cannot get access to my Weebly account or website, why?GregoryKeithTM

5 - Supporter
Posted 09-25-2021 in Troubleshooting
0 Replies

When I first set up, taxes and shipping were calculating correctly for all of my items in my online store - now they are not. I haven't changed anything - HELP!

5 - Supporter
Posted 09-23-2021 in Troubleshooting
1 Reply
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