Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

Hi! For a couple of weeks now, I don't see any of the items' images on either my iPhone or Samsung Tablet app. I have updated apps on both devices. I've logged ...

5 - Supporter
Posted 10-15-2018 in Troubleshooting
7 Replies

We sell our products mainly through Art Festivals and Fairs. Normally I take a payment for an order using and itemized sale, run the credit card and be done. Ho...

5 - Supporter
Posted 07-31-2023 in Troubleshooting
1 Reply

When I enter new variables for existing products, the save button sometimes does not appear and a message tells me to refresh the page. However I lose everythin...

6 - Contributor
Posted 07-27-2023 in Troubleshooting
4 Replies

For the last 2 weeks I have observed that while viewing my items on Dashboard, on a Windows 10 PC with the latest Chrome, that the "Low Stock Alert" filter is m...

8 - Enthusiast
Posted 07-19-2023 in Troubleshooting
8 Replies

So an employee somehow engaged the two step verification. I go in and disable it, but when certain members of staff log in the mobile app it comes back on. Why?

5 - Supporter
Posted 07-29-2023 in Troubleshooting
1 Reply

I had 2 free Weebly sites. I upgraded to paid professional, but it applied the upgrade to the site I did not want to connect it to. Under managing domain, I con...

5 - Supporter
Posted 07-29-2023 in Troubleshooting
1 Reply

I took a payment and it has not shown up in my balance and it's been two days since the sale how long should it take

5 - Supporter
Posted 07-29-2023 in Troubleshooting
1 Reply

Looking for a way to retrieve item images uploaded to square. I see no current option to produce custom report for anything but sales data. Other systems I have...

5 - Supporter
Posted 07-30-2023 in Troubleshooting
1 Reply

Need to assure solid leads on RFQ submissions and could use email verification for legitimacy. Is this possible on a contact form?

7 - Protege
Posted 07-28-2023 in Troubleshooting
2 Replies

How do I redeem an egiftcard when a customer doesn't bring in the entire email that received with the QR code or the ecard number? I've looked all over Square a...

7 - Protege
Posted 07-29-2023 in Troubleshooting
2 Replies
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