Registers no longer seeing cash drawers!

LPConcessions · ‎07-18-2021

I have 2 Square Registers connected to 2 APG cash drawers (APG VB554A-BL1616 USB).

Since updating my 2 Registers software today, both drawers are no longer seen by the registers. I have restarted the registers, swapped cables, different USB ports etc. but no luck. Tech support at square has been no help, they want me to get new drawers :-

To reiterate, both were working 5 minutes before the upgrade (which happened automatically). Has anyone had this issue? Is it possible to downgrade the software? Any help would be appreciated...

Anthem · ‎07-18-2021

I'm not having issues with my registers. Are you using Register, Stand or IOS without Stand?

Take care of yourself and, as life provides, someone else too.

LPConcessions · ‎07-19-2021

REGISTER

Anthem · ‎07-19-2021

Wish I could be of help. We use two registers, after the update, all things are working as usual for us. Do you have printers? Are they working as usual? I recall some drawer problems being caused by bad connections or wifi problems with our old printers.

Take care of yourself and, as life provides, someone else too.