Need a phone number for help

[Lindagranstrom]

Attempted last night to sign in.  Halfway through while verifying nothing happened perhaps due to a poor connection.  I cannot access last nights info.  Is there a help phone number ?

[VanKalkerFarms · Accepted solution]

https://squareup.com/help/contact

Click "Other"

Click "I don't see my issue"

Click "Call Support"

Write down your Customer Code

Call 1 (855) 700-6000

Depending on your specific account, you might not have phone support available, or you might have limited hours of support. 

if you have a smartphone you can program the phone number with the code into your phone so it will be there next time, store it like this 18007006000,,xxxxxxxxxxxx . (your code goes where the xs are).  The commas tell the phone to wait 3 seconds each and will automatically enter it for you.

[Chad]

@VanKalkerFarms I never knew you could load your customer code into your phone like that! I'll have to remember to suggest this to other sellers. 😀

@Lindagranstrom let us know if you still need help! 

[Botanico]

I cannot seem to get my phone to go from loading to the square page so I can program info for sales. I also cannot get anyone to answer when I call despite putting in the required code and the current time supposedly being a time that I should be able to get customer service. Pls advise how to proceed. Thx

[katieand]

Hi @Botanico - Can you try to call us again? We just checked and your phone token should be working. Apologies for the trouble before. 

[Brittney7280]

Is there a phone number for customer service

[Joe]

Hi there, @Brittney7280! Thanks for reaching out!

I went ahead and merged your post with a similar thread of Sellers also looking to get in contact with us. We will keep an eye out for your call! 

[candgperformanc]

need phone no. for customer support

[Joe]

Hi there, @candgperformanc - thanks for reaching out to us here on the Seller Community!

The number to call is 1 (855) 700-6000 - but you'll also need your customer code. The steps to look up your code are here.

I've gone ahead and merged your post with an existing thread of Sellers looking for contact information as well.

We look forward to hearing from you!

[Awezer]

[Redacted]

Not available on weekends

[MJD]

Phone support is not available on weekends, but the community is always here to help out!

Looking for someone with expert knowledge? Some Super Sellers loiter round here at the weekends and will be happy to help if you create a thread. 

You may also send a message to email support over the weekend to get a reply within the next 48 hours.

[whitsonstlouis]

I received the wrong magstripe. Is there a service phone number?

[Learherfetish]

Help

[AshleyK]

@Learherfetish Do you still need help calling in? You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport

[Cwilson07]

I tried to make two purchases today and they were both declined.  What is wrong with my card.

[Arie]

Hey @Cwilson07,

Thanks for writing in and sorry to hear you're having trouble with your card.

While we can't look into account specific details via our community forum, you can reach out to support here squ.re/support. 

I'm sorry I couldn't be of more help here! 

[Tade]

yes