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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

When I go to "Time card" -->> Pay My Team, nothing happens. Cannot edit payroll dates. The Automatic Payroll toggle is inactivated and it will not shift to acti...

EOF
5 - Supporter
Posted 08-27-2019 in Troubleshooting
2 Replies

Hi, I don't know what is wrong with my code, and I can't understand. I'm getting this error. Exception when calling customerApi->createCustomerCard: [HTTP/1.1...

5 - Supporter
Posted 08-23-2017 in Troubleshooting
4 Replies

Can you pair wireless speakers to Square Stand? Paired JBL Flip 5 with IPAD to have music for the store. Now we have intermittent internet problems.

5 - Supporter
Posted 09-01-2019 in Troubleshooting
1 Reply

Am I the only one who can't search for items when using the app on my phone? There IS a search box, and I CAN type in it, but it has never, ever presented any r...

8 - Enthusiast
Posted 08-30-2019 in Troubleshooting
1 Reply

I just recently started selling stickers and want to offer a discount for purchases of more than one. I set up a second item ("two stickers") but I don't know h...

5 - Supporter
Posted 08-23-2019 in Troubleshooting
3 Replies

The WiFi system I use requires acceptance of their T&C's to access the network. Where can I do this on the Sq Terminal?

5 - Supporter
Posted 08-29-2019 in Troubleshooting
2 Replies

The new update to the printing terminal includes a reverse print Black Block around "Sale". The terminal slows down when it prints over this block. What used ...

6 - Contributor
Posted 08-25-2019 in Troubleshooting
2 Replies

One of three computers show the appointment schedule starting 15 minutes before scheduled time. The settings are set up the same and staff's schedules are the s...

5 - Supporter
Posted 08-27-2019 in Troubleshooting
1 Reply

Online store selling scores for our members: https://providence-singers.square.site/members Each of the four scores are suddenly reading as "Not Available" for...

5 - Supporter
Posted 08-26-2019 in Troubleshooting
1 Reply

I am on an iPad Pro and have been a Square user for years. Suddenly the dashboard won’t load. I’ve tried restarting the iPad and tried on both Safari and Chrome...

6 - Contributor
Posted 08-26-2019 in Troubleshooting
1 Reply
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