Chip reader will not work

[Tangentspole]

Same bank new account number and updated bank account in square app. Chip reader no longer works. How to fix this?

[isabelle · Accepted solution]

Hey @Tangentspole!

Thanks for posting in the Seller Community - sorry to hear about your reader. 

Is this the Square Chip Card reader? Or the Square Contactless + Chip reader? 

Here are troubleshooting steps for the Chip Card reader. 

Here are troubleshooting steps for the Contactless + Chip Card reader. 

Please take a look at both and let me know if those do or do not resolve your issue! 🌸

[Thejediknight]

This is my first sale using the square reader and for some reason it will not work HELP

[Thejediknight]

Happy Easter btw

[isabelle]

Hey @Thejediknight! Thanks for posting in the Seller Community and happy easter to you too! 🥚 

Were you able to get your reader to work? Please let me know if not! 👩🏼‍💻

I'll go ahead and merge your post with a thread that covers troubleshooting tips for the Contactless + Chip Reader. Let me know if that's the wrong reader and you're using a different one.

[Thejediknight]

Isabelle I didn't get it to work and had to swallow the extra points on the sale by doing it manually.  I worked in IT for 20 yrs so like to think I am somewhat tech savvy and typically that ends up being the issue LOL. So I am using am android phone the One Plus 9 that just came out.  I plugged the cable to the reader and then to my phone.  It detects it because as soon as I attach it a message comes across the screen saying connected.  Then I swipe the card and it gives me a message I didn't write it down but for the most part the message says "NO GO MIKE" for the most part.  I look at my phone and say to it "Phone I'm not mad I'm Hurt"  With that said I leave the floor to you to solve my issue I hope 🤔👌

[isabelle]

Also @Thejediknight just because you're new to the Community, feel free to checkout this Q&A with the Founders of Harlem Biscuit Company we're hosting tomorrow, and our seller groups! 

[Thejediknight]

Tomorrow is there a certain time I should come?  I would love to and hope I can pick up a few tips while there.  Thanks

[isabelle]

Hey @Thejediknight, April 6th at 11am PST is the Q&A. If you haven't already, feel free to leave a question. 

Can you verify the compatibility here? Also - sometimes if the reader has truly failed to connect, our Support Team can look into it and possibly refund the extra charge for manually entered transactions. They only do this once per account - as we usually like you to give us a call before you resort to manual card entry. Please give us a call sometime today so they can see what they can do for you.

Sorry about this experience thus far. Looking forward to the Q & A! 

[Tangentspole]

Make sure your square reader is connected. Check settings to make sure blue tooth is turned on. If you want to come to class visit my website for drop-in options.

[Faith7-]

How to fix can not clear the amount on my screen

[Joe]

Hi there, @Faith7 - thanks for reaching out to us here on the Seller Community.

Would you mind clarifying the issue you are encountering? Are you simply having trouble removing a current sale from your screen?