Upcoming Fix: Modifier Set Order on POS & Other Surfaces

[Hadley]

We’ve heard your feedback loud and clear: the order of modifier sets on your RST POS doesn’t match the order you set on your Dashboard. We know this inconsistency has been frustrating, so we’re fixing it!

 

What’s Changing?

For Square for Restaurants POS sellers, right now, your modifier sets appear in a different order on POS than they do on your Dashboard. Moving forward:

✅ Modifier sets will now appear in the order you configure on your Dashboard, simplifying current modifier ordering rules—this order will be consistent across all Square surfaces, including:

• POS
• KDS (Kitchen Display System)
• Kitchen tickets
• Customer receipts
• Square Online
• Online Delivery Partners (DoorDash, etc.)

✅ You can drag and drop modifier sets on each item to arrange them in any order for that specific item.

 

What’s Staying the Same?

• On the Square for Retail and Square for Restaurants POS, required modifier sets will continue to be prompted first (this ensures smooth and efficient order-taking).

We Want Your Feedback!

We know this is an important change, and we’d love your input:

💬 What are your thoughts around required selections continuing to be prompted first on RST POS?
💬 Do you understand that the order you set will now be consistent across all Square surfaces?
💬 How urgent is it for you to customize the order uniquely for customer (Square Online/kiosk) vs. staff-facing (POS/KDS) surfaces?

These changes will be coming soon so stay posted for more details on timing in the coming months. For now, let us know what you think in the comments! 👇

[Hadley · Accepted solution]

Hi everyone - we are going to launch a beta for this next couple of weeks. It will be available on ALL points of sale/modes. If you are interested in testing the feature and sharing feedback, please reply to or like this message and we'll reach out directly with more details.

Thank you! 

[Summer2024]

Thanks for this info @Hadley and always taking Sellers' feedback into account! 

[midnightferry]

Howdy - has this been implemented? If not, is there an ETA? 

[Hadley]

Hi there @midnightferry - Thanks for checking in. It has not yet been implemented. We are working through engineering timelines now so as soon as we have a sense of exact timing, I'll make sure you let you and everyone following along here know. 

[kristen]

Hi @midnightferry! Just following up here to let you know this feature is on track to be fully available by the first week of October. 🥳 

[Hadley · Accepted solution]

Hi everyone - we are going to launch a beta for this next couple of weeks. It will be available on ALL points of sale/modes. If you are interested in testing the feature and sharing feedback, please reply to or like this message and we'll reach out directly with more details.

Thank you! 

[TheRealChipA]

@Hadley Count me in!

[kinchana]

Would love to beta test this.

[Hadley]

Hi everyone - we are going to launch a beta for this next couple of weeks. It will be available on ALL points of sale/modes. If you are interested in testing the feature and sharing feedback, please reply to or like this message and we'll reach out directly with more details.

Thank you! 

[SVLFever]

We'll test it!

[Hadley · Accepted solution]

Hi everyone - I'm excited to share that if you are a RST POS/F&B Mode user, you now have access to "opt in" to the feature via Square Dashboard in Release Manager. You'll be able to opt in until August 26th. After that point, we'll be fully rolling out this functionality to all sellers, not just RST POS/F&B Mode users. 

Let me know if you have any questions and please feel free to share feedback/ideas here as well.