Square Register connects to network, but has no internet connection

[JMiller97]

Yesterday we received our first Square POS Register. We plugged it in and set it up yesterday. Coming in today, after it updated it's software, it has no internet connection, despite successfully connecting to networks. I can view its IP address and connection status from the web portal of our network, but still the register reports no internet. We have tried other networks and hotspots, and this seems to be an issue with this register. Is there a fix for this, or should I just exchange it at Best Buy and hope this doesn't happen again?

[BernadetteA · Accepted solution]

Hi @JMiller97 👋 Welcome to the Seller Community 

I was able to find a troubleshooting guide for the Square Register here. You are also welcome to reach out to the customer support team for one-on-one troubleshooting if the guide does not help. 

If it is still not working for you, then I think you are right in suggesting to return it to the store from where it was purchased. 

Please keep us updated, and let us know how it all goes.