Not Receiving Purchase Notification

[Elizabeth140]

The title of this thread has been edited by a Square Moderator from the original: Purchase transaction

Customer made a purchase that shows under transactions, however this purchase dosent show under notifications! Could it be due uptown a CC decline?

[Candlestore · Accepted solution]

@Elizabeth140 ;

How was the purchase made, in store through the POS or through your online store?  Purchases made in store do not show as a notification.  If it was made online you may want to check your settings.

To set up notifications:

1. From your Square Point of Sale, go to ≡ More > Settings > Orders.
2. Tap Alerts & Notifications.
3. Toggle on Allow new order notifications.
4. Toggle on Allow curbside alerts to receive an alert when your customer arrives for a curbside pickup order.

Here is more about this : 6703-managing-online-orders-with-square-faqs 

[Sammie_C]

Appreciate your insight on this, @Candlestore. I see that this post is a bit older, but if you end up needing me to take a look at this particular transaction, @Elizabeth140, please let me know!