iphone 16 pro max not receiving order notifications

[chefmichele]

My partner got the iPhone 16 pro max and since switching is no longer receiving new order notifications. She does receive notifications of messages from customers. She has signed in and out, deleted the app and re-installed, checked all notification settings and I've signed out of all devices, changed permission sets, etc, trying to kick it back in but nothing is working. Has anyone else had this issue? How did you fix it?

[Summer2024 · Accepted solution]

Hi @chefmichele !

I'm sorry for the delay in response here. That is not typically the norm. 

Is your partner still having trouble getting new order notifications? If so, what software version is the app currently running on? Have you double checked for any updates? Please try all of the steps below (if you haven't already). You may need to reach out to our Support Team so they can take a deeper look at your notification settings. 

If you're not receiving order notifications on Square, you can try these steps: 

• Enable alerts

  In the Square app, go to Settings, then Alerts under Orders, and enable it. Set the Frequency to Immediately. 
• Check your device settings

  Make sure your device isn't sleeping and that Background App Refresh is turned on. 
• Check your email filters

  Emails from Square may have ended up in your spam or junk folder. You can also check your internet service provider or mobile phone carrier to see if they've blocked emails from Square. 
• Update your notification preferences

  In the Square Online Dashboard, go to Sales channels, then Online, then Settings or Shared Settings, then Notifications. You can choose to send order emails to the same address for all locations, or to different addresses for each location. 
• Set up text message alerts

  In the Square Dashboard, go to Sales channels, then Online, then Communications, then Email & Text Alerts. You can toggle on Pickup & delivery text message alerts. 

  I hope this helps!