How can customer Tip restaurant crew and not just driver?

[burgerjoint1982]

How is it possible that we still have a Tip for driver only when ordering delivery service.  Tip is a very important source of income for our crew and as we grow our online ordering service, it seems that our crew are not as exited because they know they don't receive tips and the driver takes all the tips.

The worse part is that we've had already 4 messed up orders by drivers and they still keep the tips. 

When will square add a tipping line for the restaurant, there should be two tip lines for delivery, one for driver and one for restaurant.  Perhaps if the customer says 15% tips, 7.5% goes to restaurant and 7.5% goes to driver automatically.

[Stacelyn24]

I totally get where you're coming from—tipping is a huge part of keeping staff motivated, and it’s frustrating when all the tips go to the driver, especially when mistakes happen on their end. Right now, Square only offers a single tip line for delivery, and unfortunately, it all goes to the driver through the delivery service provider.

Possible Workarounds:

1. Manually Add a Restaurant Tip Option

   • Some restaurants add a “Service Charge” or “Restaurant Tip” line item that goes to their team.
   • You could rename it something like “Support Our Staff” so customers know it directly benefits the crew.

2. Encourage In-App or Checkout Tipping

   • If you use Square for Restaurants, you can enable tipping for in-person pickup orders so guests tipping for takeout help support your staff.

3. Feature Request for Dual Tipping

   • This is definitely something Square should consider adding—there should be an option for separate tip pools for delivery drivers and restaurant staff.
   • I’d highly recommend submitting a feature request here so Square knows how important this is to restaurants.

It would be awesome if Square implemented an automatic tip split, where a percentage could be allocated to both the restaurant and the driver. Hopefully, with enough demand, they’ll roll something out soon!

Would love to hear if anyone has found other workarounds for this 🙂