Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

My printer won't print,says it's connected but when I go to print it says critical error message.ive checked all cords,restarted,turned off and back on but stil...

5 - Supporter
Posted 04-19-2024 in General Discussion
1 Reply

I have square integrated to Moego ap. When it processes though I have the surcharge added to square automatically, when it processes from Moego to square, squar...

5 - Supporter
Posted 04-17-2024 in General Discussion
1 Reply

I have read the threadhttps://www.sellercommunity.com/t5/General-Discussion/Online-checkout-GST/td-p/233889and in particular the reference to The reason we sho...

7 - Protege
Posted 03-17-2021 in General Discussion
12 Replies

Hi,We have been using our Square POS for a year now and have found a pretty concerning flaw. This has happened quite a few times through the year but only becam...

5 - Supporter
Posted 04-09-2024 in General Discussion
7 Replies

Hi we are currently moving all our items into Square for Retail, and we have found there is no option to search by description, or add description to the table,...

7 - Protege
Posted 10-31-2020 in General Discussion
5 Replies

Hi,Can we as a retailer in Australia lawfully pass on the 6% afterpay charge to the customer?

6 - Contributor
Posted 04-09-2024 in General Discussion
1 Reply

Hi There, I have been waiting over 7 days for the money sitting in my Square account to transfer to my bank account. My bank account is verified I’ve send my go...

5 - Supporter
Posted 03-31-2024 in General Discussion
1 Reply

 HiI am located in Australia and since yesterday, I have been unable to view pages in website editor.I am able to click on the edit site link but all pages are ...

6 - Contributor
Posted 03-30-2024 in General Discussion
9 Replies

HiJust wondering if there is a field (or consideration to add this feature) for consumable products. I don't think this should be in the product description as ...

7 - Protege
Posted 02-23-2022 in General Discussion
4 Replies

Hi,I'm trying to set up a POS for my daughters hobby jewelry business to make sales online. However as she is under 18 I have to make the account in my name and...

5 - Supporter
Posted 03-15-2024 in General Discussion
1 Reply
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