Pages in website editor not loading

[heejee9]

 

Hi

I am located in Australia and since yesterday, I have been unable to view pages in website editor.

I am able to click on the edit site link but all pages are blank and won't load.

I have cleared cache, checked cookies are allowed, restarted phone, tried laptop. There are no issues with wifi.

I have also checked that square status page for any issues.

I am presuming it is a glitch with Square.

Is anyone else having this issue or can give further help?

Thank you

[Emjaykez]

+1 on this issue. Made some changes for the Easter Weekend (on Thursday) and need to change back for normal trading and cannot edit the site at all!

Hopefully this is resolved shortly.

[heejee9]

Thanks for letting me know.

[Neverleak]

I am having the same issue - I see support is available Tue 2 April - hopefully get some fixes then! 

[heejee9]

Thanks for letting me know. Yes, hopefully they get it fixed tomorrow.

[antsoz]

I’ve been having the same issue! 

[heejee9]

Thanks for the reply. I just checked again and it hasn't been fixed yet.

[Lou8]

Hi @heejee9, @antsoz @Neverleak, thank you for posting about this issue.

I'm sorry to hear you haven't been able to update your website over the weekend. 

I tried recreating this with a few of my test accounts and I could not replicate the issue. Is this behavior still ongoing on your Square Online editors ? If that's the case, could you share your website URLs with me.

[Emjaykez]

All is working normally for me now. 

I tried editing the website several times from Saturday evening through to Monday night with no luck. 

Just tested now and it all seems to be working fine..

Thank you

[heejee9]

Square support have advised they didn't have any internal reports about this issue. It seems to be working again.

Thanks for letting me know that you were having the same issue.