Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

Does anyone know why my dashboard will not showany of my square activity?

5 - Supporter
Posted 06-05-2018 in Troubleshooting
1 Reply

I'm having a bit of a problem onboth of my PoS. Every time I finish ringing up the item and hit the charge button, there is no "swipe to pay" text. So I'm left ...

5 - Supporter
Posted 06-04-2018 in Troubleshooting
3 Replies

Hi, We are currently using PayPal Merchant to transact money for our business, however we are checking other available options since we are planning to accept C...

5 - Supporter
Posted 06-06-2018 in Troubleshooting
1 Reply

I purchased a square register. Everything was working fine till today, the square customer display keeps restarting. I have reset the register to facotry settin...

5 - Supporter
Posted 06-05-2018 in Troubleshooting
3 Replies

We use Square for an optometry practice - including Square checkout, Square appointments and Square Marketing. A portion of our customers pay via insurance and ...

5 - Supporter
Posted 06-05-2018 in Troubleshooting
1 Reply

Hi. Went to use square today for first time in awhile and it did an update then I had to log in again. Kept saying wrong password. So I reset PW. Now when I log...

5 - Supporter
Posted 06-06-2018 in Troubleshooting
1 Reply

I changed bank account & my new account has been verify for over a week. I’m still getting deposits into my old account. Why??

5 - Supporter
Posted 06-05-2018 in Troubleshooting
1 Reply

Sales tax on invoice not calculating correctly.

6 - Contributor
Posted 02-09-2018 in Troubleshooting
7 Replies

How do I connect an Australian Square reader account to an American card reader? I am visiting the USA right now and have purchased a card reader.

5 - Supporter
Posted 06-02-2018 in Troubleshooting
1 Reply
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