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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

I cannot get anyone to ever call back from square. I had been using a USB receipt printer with my square stand and after a square update it no longer worked. Wh...

5 - Supporter
Posted 05-04-2019 in Troubleshooting
1 Reply

We ran a sales to labor costs report. It shows a gigantic amount of labor costs relative to actual payments for "labor." We use an independent cook contractor f...

5 - Supporter
Posted 05-03-2019 in Troubleshooting
1 Reply

Hello. I'm new to using Square, and am following the process to get the free first magstrip reader. In the cart, the $10 credit (to cancel the $10 cost of the r...

5 - Supporter
Posted 04-25-2019 in Troubleshooting
4 Replies

I ordered a new stand and now the chip card reader wont accept cards with chips. A message says to swipe for payment. I use Square for Restaurants.

5 - Supporter
Posted 05-04-2019 in Troubleshooting
1 Reply

Everytime I schedule an appt. I get to appointments on my calendar in two different colors. I dont know what i did to make this happen What do I need to change ...

5 - Supporter
Posted 05-01-2019 in Troubleshooting
1 Reply

When my clients book using my square site and I get invites, the notification in the invite is set to none. So I don't get a 10 min reminder via my calendar for...

5 - Supporter
Posted 01-30-2019 in Troubleshooting
5 Replies

Offline issues- after reading your advice to toggle- are you meaning to turn you wifi off and on where you have it-say at home, and then that same day, when I g...

5 - Supporter
Posted 04-30-2019 in Troubleshooting
1 Reply

I need help! We just bought a new Knoica Minolta Bizhub 3851FS for our office and connected it to our network; Now, whenever I turn on my Square Terminal (conne...

7 - Protege
Posted 04-29-2019 in Troubleshooting
3 Replies

I ordered our Square reader online and received an email on 8/19/2016 saying that it will be here within 7 days and we still have not received it. How do I go a...

5 - Supporter
Posted 09-12-2016 in Troubleshooting
6 Replies

I changed the Location address city but my credit card charges show the old city. How can i change this? the statements show as [SQ*COMPANY City ST]

5 - Supporter
Posted 04-30-2019 in Troubleshooting
1 Reply
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