Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

Does anyone have any experience troubleshooting MailChimp to Square connection, specifically for customers? I used the following method: https://mailchimp.com/h...

6 - Contributor
Posted 04-13-2019 in Troubleshooting
4 Replies

When I create or edit an estimate or invoice my safari browser locks and does not allow me to scroll the page. I have to resize the page for it to start working...

6 - Contributor
Posted 01-16-2020 in Troubleshooting
2 Replies

I am trying to process a credit card payment on my Square app but it is not showing credit cards as an option it is only showing cash or gift card.

5 - Supporter
Posted 12-11-2017 in Troubleshooting
6 Replies

I had to replace my debit card and now square won’t let me edit the card number and won’t deposit either

5 - Supporter
Posted 01-14-2020 in Troubleshooting
1 Reply

Happy Holidays is showing up at the bottom of my receipts but I don't see where it's entered when I pull up Account / Settings / Receipt. Where else could this ...

5 - Supporter
Posted 01-14-2020 in Troubleshooting
1 Reply

A little over a week ago a transaction did not fully process on my end. It is telling me that I can charge the card again from Reports but I do not see any opti...

5 - Supporter
Posted 01-11-2020 in Troubleshooting
2 Replies

Hi I’m getting numerous complaints from clients about the size of the receipts that are being printed .. they used to be just one page but now they can be up to...

5 - Supporter
Posted 01-13-2020 in Troubleshooting
1 Reply

My grand opening is tomorrow and I'm so lost. Up to now I have been running a retail store on Square Retail. No issues. We decided to add ice cream and coffee t...

8 - Enthusiast
Posted 01-10-2020 in Troubleshooting
4 Replies

Since the last update square appointments will not load on our newest iPad. Fortunately we have a older iPad that for some reason it will still load. I have res...

5 - Supporter
Posted 01-12-2020 in Troubleshooting
1 Reply

Just got an email saying Sq would be taking $380 out of my bank account. Pretty sure this is a scam and I didn't click in the email but came right to Sq. Forwar...

5 - Supporter
Posted 01-13-2020 in Troubleshooting
0 Replies
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