Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

When I select “Edit my website” it takes me another screen that says we  are unable to load your site. This has been happening for a few weeks. Very frustrating...

5 - Supporter
Posted 03-11-2021 in Troubleshooting
7 Replies

Customer cannot place order because the "Place Order" is greyed out. Then after viewing the cart and going back to the order, all items have the "This item not ...

7 - Protege
Posted 03-10-2021 in Troubleshooting
1 Reply

Our Star MCP30 printers would occasionally drop from the network causing missed tickets. This issue happens with Square for Restaurant app and also with our Gru...

5 - Supporter
Posted 03-02-2021 in Troubleshooting
4 Replies

There is an issue on the Customers > Insights page where when you hover over the day to see more details the tooltip is partially hidden. Below is a screenshot...

11 - Evangelist
Posted 03-10-2021 in Troubleshooting
1 Reply

This site can’t be reached www.gatheredbydesignllc.comtook too long to respond. Try: Checking the connection Checking the proxy and the firewall Running W...

5 - Supporter
Posted 03-11-2021 in Troubleshooting
1 Reply

I am trying to add a new location to my existing account; however, when I try to save the new location information I receive the following error. "Profile imag...

5 - Supporter
Posted 03-09-2021 in Troubleshooting
4 Replies

Hello! My customers are sometimes confused. I've included a screenshot here. When someone clicks the shopping cart to complete their order, the system seems to ...

6 - Contributor
Posted 02-27-2021 in Troubleshooting
8 Replies

The title of this post has been edited from the original:Delivery as a Service Refunds We are currently using Delivery as a Service with Postmates. Anytime the...

7 - Protege
Posted 01-24-2021 in Troubleshooting
7 Replies

I am trying to adjust/add stock to my existing items. They all show up correctly on the SquareUp Dashboard. However, when I check them on the POS/online pages, ...

5 - Supporter
Posted 03-08-2021 in Troubleshooting
3 Replies

(Regular) needs to be removed, I did not input or categorize any of my services under "Regular" Each appointment reminder text/email shows the services the gu...

5 - Supporter
Posted 03-08-2021 in Troubleshooting
1 Reply
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