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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

For example: stylist A finishes haircuts in 15 minutes (she is faster than the other stylists). Stylist B finishes haircuts in 30 minutes. Shop's service menu i...

5 - Supporter
Posted 05-16-2021 in Troubleshooting
1 Reply

I'm trying to set up flat rate shipping on my new web store but it is not showing up on the site when published. I have changed the shipping settings per the di...

5 - Supporter
Posted 01-23-2021 in Troubleshooting
6 Replies

I am using the following devices:1 Ipad Square Stand3 stand alone Ipad stations (non-Square Stand)3 thermal printers (for kitchen, ethernet connection)4 receipt...

6 - Contributor
Posted 05-08-2021 in Troubleshooting
4 Replies

Hi we have a square stand I took an old kitchen printer bixolon srp 275 iic which is connected to my routeur by Ethernet but i don’t find any option in square ...

5 - Supporter
Posted 01-10-2020 in Troubleshooting
3 Replies

When customers use the Book Now button on my instagram profile, the appointments were not showing up on my Booking calendar.I updated the app, restarted my phon...

5 - Supporter
Posted 05-15-2021 in Troubleshooting
2 Replies

"/ Merged on 2021/05/16. Following fields were not transferred to the current customer' Reference ID........ happens when I merge duplicates. However, I am find...

5 - Supporter
Posted 05-15-2021 in Troubleshooting
1 Reply

Hi everyone,I'm currently a floral merchant and have utilized the Postmates with Square integration for the past few weeks. Unfortunately, Postmates is sending ...

5 - Supporter
Posted 05-17-2021 in Troubleshooting
2 Replies

Hello, I created a Team member account and assigned a passcode. When I try to log out of the Square account, it challenges me for the passcode, but does not ac...

5 - Supporter
Posted 01-18-2020 in Troubleshooting
5 Replies

I was unable to use square terminal through square point of sale app while offline even though both were set to offline mode, is there a way to fix this?

6 - Contributor
Posted 05-15-2021 in Troubleshooting
1 Reply

Has anyone noticed any issue when doing the following on the Square Register: Inputting items that require selecting just a radio button (like category) but t...

Square Champion
Posted 01-13-2021 in Troubleshooting
3 Replies
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