Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

Why am I not able to create labels? I have been able to until yesterday, an error is what I receive after I have chosen the labels to print.

5 - Supporter
Posted 06-06-2019 in Troubleshooting
3 Replies

I've tried to contact support and they claim this is just a delay issue with square syncing 24-48 hours after changes, but that's bull.My quantities on items wi...

6 - Contributor
Posted 11-23-2021 in Troubleshooting
5 Replies

I recently upgraded to the new Square terminal. The stylus I had used with my cell phone is not compatible with the screen on the new terminal (it makes no Mark...

5 - Supporter
Posted 05-18-2019 in Troubleshooting
10 Replies

After the past few updates my reader is no longer recognized once I plug it to my phone. Other than deleting the app is there anything else to try?

5 - Supporter
Posted 12-12-2021 in Troubleshooting
1 Reply

I send invoices via square and I also pay vendors using ACH (Plaid), and I think I must be doing something wrong.Each time I have to pay a vendor via ACH, I nee...

5 - Supporter
Posted 12-12-2021 in Troubleshooting
2 Replies

If I need to change my email address can I do this on my own or need CS/Support Team to do this? Thank you!

5 - Supporter
Posted 12-13-2021 in Troubleshooting
0 Replies

For 2 days now I have been getting failed transfer notices when I try to immediately transfer funds to my bank account and I don't understand why. Any ideas?

5 - Supporter
Posted 11-18-2021 in Troubleshooting
5 Replies

The title of this post has been edited from its original:"e-commerce reviews not showing publicly". We have received lots of item reviews but they don't show u...

7 - Protege
Posted 07-09-2020 in Troubleshooting
6 Replies

My Samsung S21 (Android) and my daughter-in-law's iPhone are both having problems with the Square POS app. When you open the app, it pulses like a strobe light ...

5 - Supporter
Posted 12-10-2021 in Troubleshooting
0 Replies

Has anyone had better results with the tabletop swipe from Square? I have to manually input the card

5 - Supporter
Posted 12-06-2021 in Troubleshooting
1 Reply
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