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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

I would like to purchase a square terminal and use monthly payments. How do I do that?

5 - Supporter
Posted 08-08-2023 in Troubleshooting
1 Reply

Hi y’all I just started with square retail plus for my convenience stores and I’m a little unsure how to do something if someone could help please.for example I...

6 - Contributor
Posted 08-08-2023 in Troubleshooting
2 Replies

I've been using the square stand with an ipad for the past month with no problems. Today I noticed that the app said I need to connect the reader even though it...

5 - Supporter
Posted 07-14-2021 in Troubleshooting
30 Replies

I was reading the HR Brew newsletter this morning - here's a quote:It seems that every decade or so, office etiquette rules are rewritten.In May 1991, the New Y...

Square Champion
Posted 08-07-2023 in Troubleshooting
3 Replies

After Update 6.22.2 How do I enter the daily starting amount in the Cash Drawer for a Printer Driven Cash Drawer? Would show you video of the problem but do not...

Square Champion
Posted 08-05-2023 in Troubleshooting
11 Replies

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

We use automated tip allocation for our team member shifts, and I am trying to figure out the "correct" or "best" way to correct a transaction that was entered ...

8 - Enthusiast
Posted 08-06-2023 in Troubleshooting
2 Replies

Hi! I had staff close out their appointments under a different staff member so the tips are being allocated to the wrong staff member. How do I update this?

Square Champion
Posted 08-06-2023 in Troubleshooting
1 Reply

This Thursday and last Thursday at closing time, our one printer configured for online order printing spits out every open online order. We have an old iPad wit...

5 - Supporter
Posted 08-04-2023 in Troubleshooting
1 Reply

[The title of this thread has been edited from the original: I can't log out on my device] I am the owner with multiple employees using one tablet/device. I ca...

5 - Supporter
Posted 05-17-2020 in Troubleshooting
3 Replies
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