Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

Has anyone had better results with the tabletop swipe from Square? I have to manually input the card

5 - Supporter
Posted 12-06-2021 in Troubleshooting
1 Reply

Does anyone have any help on using the December 10% cash app pay promo? Tried sending the email and already getting responses but everytime we select Cash App p...

6 - Contributor
Posted 12-01-2021 in Troubleshooting
15 Replies

I edited my prices on the app but they aren’t accurately showing online when customers book.

5 - Supporter
Posted 12-08-2021 in Troubleshooting
1 Reply

I have 2 business locations and different service providers are each one.At my main location the website works perfectly, shows all the services and appointment...

5 - Supporter
Posted 12-10-2021 in Troubleshooting
1 Reply

Yesterday I received three texts from (844)211-4330 that claim to be Square. I guess I prefer this to be spoofed as receiving unsolicited text advertising on a ...

8 - Enthusiast
Posted 10-05-2019 in Troubleshooting
6 Replies

We have set up a coupon code to use when buying eGift cards but when you input the code, it says it’s invalid. We have the same code set up with Square and Weeb...

8 - Enthusiast
Posted 12-09-2021 in Troubleshooting
1 Reply

I rang up a sale and took credit card for payment without issue on Square register and card reader. An approval code FLASHED across the reader, and then the sys...

6 - Contributor
Posted 12-07-2021 in Troubleshooting
1 Reply

I have blocked out some pickup dates in December, but when clients use certain browsers, they only get a 12-day window to order from.i.e. Today (December 5) the...

5 - Supporter
Posted 12-05-2021 in Troubleshooting
2 Replies

I used to be able to assign shipping box sizes to individual items for a more accurate RTS. However as of today, none of my items show shipping box sizes as an ...

5 - Supporter
Posted 12-09-2021 in Troubleshooting
0 Replies

i set up text messages and it offers customers a code for subscribing. when customers tried to redeem it does not work

5 - Supporter
Posted 01-13-2021 in Troubleshooting
2 Replies
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