Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

Hello, I’ve recently broke the phone that is the only 2-step verifier for my account. However, now I cannot access my account from my other phone without having...

5 - Supporter
Posted 01-08-2024 in Troubleshooting
1 Reply

 Hello, I seem to have had everything set up with stories and I was trying to add stories to the navigation for a drop-down menu. As you can see, I added storie...

5 - Supporter
Posted 01-05-2024 in Troubleshooting
1 Reply

Hello!When I text someone my websitdthe preview that comes up in the text is for a much older version of my website that features services and skills that I'm n...

5 - Supporter
Posted 01-07-2024 in Troubleshooting
1 Reply

Using Square for Retail, it seems that items added to the cart from the Favorites menu are not respecting the "Skip detail screen in Point of Sale" setting on t...

7 - Protege
Posted 05-13-2019 in Troubleshooting
24 Replies

The add-on feature at checkout currently does not track inventory for the products that are added to it. So, if an item is sold out in its listing, people can s...

6 - Contributor
Posted 01-05-2024 in Troubleshooting
1 Reply

I'm completing my website and I'm in the process of configuring the charges and I need theLive Square Account ``Application ID`` andSecret key I am not finding ...

5 - Supporter
Posted 01-05-2024 in Troubleshooting
1 Reply

Hi there!I signed up for a domain for our nonprofit with .com instead of .org. I would like to change it, but have already paid for the .com domain. I don't rea...

5 - Supporter
Posted 01-05-2024 in Troubleshooting
1 Reply

I went to add a new shipping profile just now and see there is something there called self serve ordering.After reading in the forums what this is....it doesn't...

7 - Protege
Posted 01-04-2024 in Troubleshooting
2 Replies

I picked a theme to design my online weebly store but I am unable to change the color of my navigation titles on the main store page. I did research it and try ...

6 - Contributor
Posted 12-31-2023 in Troubleshooting
7 Replies

Hello, I was first a Weebly customer and made a website with about 100 blog posts. I'd like to somehow export the posts with their images and videos. The archiv...

5 - Supporter
Posted 01-04-2024 in Troubleshooting
2 Replies
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