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Troubleshooting
Report issues or potential bugs related to using Square. For urgent concerns, please contact us at squareup.com/help.

Recent Discussions

If you’re unable to pair your contactless and chip and pin card reader to your phone or tablet the steps in this post should help toget back up and running in n...

Admin
Posted 08-18-2020 in Troubleshooting
8 Replies

Hello,Is there anyway to adjust the 'checkout' screen when our clients are booking there appointment online. we are still consistently having clients come in wh...

7 - Protege
Posted 01-05-2023 in Square Appointments
1 Reply

I am have an issue with clients being able to send our shop messages on Square Appointments, but when we got to reply it does not let us send the message. Pleas...

5 - Supporter
Posted 12-11-2022 in Square Appointments
4 Replies

Today we discovered that one of our team members when checking someone out they accidentally moved the service to themselves and took the commission for the ser...

6 - Contributor
Posted 01-03-2023 in Square Appointments
1 Reply

Or does it only show tax upon checkout?

6 - Contributor
Posted 01-02-2023 in Square Appointments
1 Reply

As of the last two days, I am unable to text new clients that have booked appointments online. It says: "SMS messages can be sent as a reply to your customer's ...

5 - Supporter
Posted 01-03-2023 in Square Appointments
2 Replies

This may be quite niche but would appreciate any help. Does anyone know, likely in terms of Permissions, if there is a way to grant all of my employees viewing ...

7 - Protege
Posted 12-27-2022 in Square Appointments
1 Reply

So I've added a "surcharge fee" to charge customers when using a CC. When I go to check out on the square appointments app, I do not see it in the checkout area...

5 - Supporter
Posted 12-23-2022 in Square Appointments
1 Reply

Hi all,I've recently setup Square Appointments, so that I can list tarot readings as a service on my website, although I have a problem. When I go to book an ap...

5 - Supporter
Posted 12-27-2022 in Square Appointments
0 Replies

We run a lawncare service, and get a fair amount of feedback (regardless how much we communicate) about Square sending the appointment as a fixed time, not a wi...

5 - Supporter
Posted 12-23-2022 in Square Appointments
1 Reply

There really needs to be a way to group up appointments so people can pay with one card swipe. So everyone can have their own cut and color history without havi...

5 - Supporter
Posted 12-18-2022 in Square Appointments
0 Replies
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