Appointments Team Member sale attribution issue

[kateandco]

Today we discovered that one of our team members when checking someone out they accidentally moved the service to themselves and took the commission for the service while assisting another team member with the checkout process. They did this by deleting the service before adding in the new service at the checkout screen. Currently if you add the service before deleting the incorrect one it attributes to the correct team member automatically, however if you delete the incorrect service first and then put in the correct one it changes the team member attributed to the one who is checking them out. It's like it just deleted the entire transaction/appointment and started over. Unfortunately, we can't change this after the fact which is also another issue I'd like to see resolved.

[Kassi_]

Hey there, @kateandco - 

Appreciate you bringing this to the Community. I want to recommend reaching out to our Appointments team, so this can be flagged to our engineers. Just in case this is an ongoing issue and they can dig deeper into this for you.  

They are available Monday to Friday from 8am to 8pm CST: 1-855-700-6000.