Why are my checkout links not working?

[BrainArtist]

[The title of this thread has been edited from the original: Checkout links don't work]

Question #1 - Is there a known problem with Checkout Links and Buy Now buttons, or are they disabled? I'm so frustrated with the Weebly migration. Checkout links don't work, whether the straight link or the embed button code. It will load the product and allow variation selection, then just spins forever on Mac Firefox, Safari, and Android Chrome after pressing Checkout. (See picture below.)

Also frustrating that the product pages no longer have embed code or social sharing. I so regret the move to Weebly, it's worse than WordPress and that's saying a lot!

Question#2 - Can Square just let us revert back to the original online store until all of the bugginess is eliminated and the previous features restored? I chose and touted Square for years because of its streamlined (and reliable) functionality. Now I wonder if I need a different payment  processor.

TIA for any insight,

Exasperated

[Alex_ · Accepted solution]

Hi @BrainArtist,

Sorry to hearthat  you're experiencing this.

At the moment, we have no way to revert our sellers back onto the old version of the online store, but I'd be happy to look into this issue. When you have a moment, can you reply with your website URL so I can view it as a customer. Thank you.

I'll keep an eye out for your response.

[BrainArtist]

Hi, Alex_

Thanks for responding. Below is a URL to one checkout link. I changed the link to see if that would work, it didn't. I've tested several and none of them work.

I also noted it's saying the wrong location at the top, this item doesn't even have that location enabled. I've also made sure the "Customer-facing name" says Artingales.

https://checkout.square.site/buy/DYYZLLPXKZ6RLUMTAKZRTIXV

Can I just start a new account and go back to an old store, or is Square forcing us all into this untested Weebly version?

[Alex_]

Hi @BrainArtist,

Thank you for your patience as I'm continuing to look into this with our Online Store Team. By chance, do you have these checkout links posted on some form of an online store? Or do you just send these links via text/email when necessary? If you do have a website, please send that URL as well. Thank you!

[Danielle_MMofL]

Hi, 

Is there an update on this problem?

I am having exactly the same problem, i have tried to send it through both the iPhone App and the online dashboard with no luck. 

Payment links are created and sent with no problem, its just once customers try to complete the payment it just keeps loading and never finishes processing?

[BernadetteA]

Hi @Danielle_MMofL This sounds like an issue that may be specific to your account or the settings. I recommend reaching out to our support team here so that a rep can go over the settings and troubleshoot with you. They can also check with the advanced support team to see if there's any known bugs that would be preventing your customers from completing a purchase with the links. 

[crystalimages]

I'm having an issue with this also for the last couple months. Is there a known issue? 

I could really use some help. 

Here's a link to my website where I put several links under each category.

I didn't set up a page on the online store, I just wanted the links with additional information and other links to view the items. We sell digital photos and there's no practical way for us to do this on the store, so we use a gallery site and provide checkout links for customers to purchase the digital packages. 

I can't get any of my links to work. It shows I have online checkout turned on and gives me a link, but the link always says "something went wrong".

I created quite a few of these and none of them are working now. 

I thought I'd just use an online store category page and link that on my main site, but the category page has no items.

It looks as though it wants me to create the items on the page all fresh. I understood it should just show the items in that category, which they are marked for. It show under the Site Categories that I have 13 Items under this category.

 

 

[RWC215]

I am having the same problem - with items only in Chrome - firefox is ok

https://checkout.square.site/buy/KOXN7FNLFLHRRIVCNPRNVXXS

keep getting error

checkout.square.site sent an invalid response.

is there a sync issue with the items between the old platform and the new one? invoicing is ok and taking a payment is fine - which is front end - it looks like there is a glitch between the items in weebly looking back to the old table

very frustrating - I have gone through all of the item set ups, sync, clear cash, java etc - but still get this error

I have a work around with the invoice link for now, but would like to get this resolved

[JJ_]

Hey there @RWC215 and welcome to the Seller Community

Sorry to hear you are experiencing this as well. When you have a moment, I recommend reaching out to our support team so they can shine a light and confirm what is causing this behavior. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

[OJ1]

I thought it was just me doing something stupid, but I am having the exact same issue all of a sudden. When I look at my "Item Library" and "Service Library", each one of my items/services has the checkout link marked as on. When I copy and paste it into a browser, I get the "something went wrong" error message. I have been using the same links for the last couple of years without any issues. I did notice however, when I am looking at the item or service list, the link icon (looks like a broken chain link) way over on the right hand side is now greyed out on the links that are not working, and it is blue on the links that are working. I have yet to figure out why all of a sudden I have so many not working. I did change my location at one point last week to a different address and nickname, but I don't see what that would have to do with the links, most of my products are digital, I don't ship.

I need these links working to send to potential customers, and one of the links points here from another site.

15 minutes after posting this message....my links are all working now. I don't get it......

[sayra]

So weird! @OJ1- If you continue to see the same issue, please give us a call so we can troubleshoot your account further. Our team may need to escalate your account. 

Thank you. 

[OJ1]

It did the same thing a few times on me today as I was updating some items. I think there is an inherent lag in time for the change to sync with the server. Some items today came up rather quickly while others with online links stayed greyed out for 15 minutes or so. As long as I can make changes every few months to my items when needed, wait 15 - 20 minutes and everything is working, I can live with that.

[BrainArtist]

It looks like it may have been lag time, as OJ1 noted, mine did start working eventually, after an edit. My issue is resolved, but having the thread here for those that experience it later is good.

[BernadetteA]

Glad to hear it is working for you, @BrainArtist Thanks for keeping us updated. 

[MaggieToo]

My link works fine with Edge, but they just spin with Chrome. Square needs to check this out to see what the problem is, as I have to tell users to use Edge and not Chrome until it's fixed.

[crystalimages]

Is it just on your device that chrome is an issue, or are customers having trouble?

If it's your device, I would clear history and cookies on chrome and see if that helps.

There's an option that doesn't clear your saved passwords, etc.

[MAXSDELI]

 

I too am experiencing an issue with a link. I shared a checkout link with a customer and he received an error message  I toggled off the link and toggled it back on, thereby creating a fresh link and forwarding it to myself, same error message. I then tried other menu items and they all worked fine, please help me figure this out...

[Arie]

Would you be able to share the checkout link with us, @MAXSDELI? Like this, we can take a closer look. I'll keep an eye out for your reply! 

[MAXSDELI]

 

Actually, upon further trial and error, none of them appear to be working. I’ll share this one in particular, as it is the catalyst for my original post:

https://checkout.square.site/buy/BF6QU4ZOMX3JUR33WHCKCAKY

[frances_a]

Hello @MAXSDELI ☺️

Jumping in here to continue assisting. 

I opened the link you shared with us in your last post and it's working just fine for me. 

So now I'm a bit confused. 

Has this issue been resolved or are you still experiencing issues with other checkout links?

If you are still experiencing issues, feel free to share the links with me here and I'll reach out to the team so we can further investigate. 

Thanks!

[MAXSDELI]

Here’s a capture of my attempt to place an order directly from the link above. Not only are all the modifier options unavailable, when I attempt to move on to the ordering process, nothing happens…