Why are my checkout links not working?

[BrainArtist]

[The title of this thread has been edited from the original: Checkout links don't work]

Question #1 - Is there a known problem with Checkout Links and Buy Now buttons, or are they disabled? I'm so frustrated with the Weebly migration. Checkout links don't work, whether the straight link or the embed button code. It will load the product and allow variation selection, then just spins forever on Mac Firefox, Safari, and Android Chrome after pressing Checkout. (See picture below.)

Also frustrating that the product pages no longer have embed code or social sharing. I so regret the move to Weebly, it's worse than WordPress and that's saying a lot!

Question#2 - Can Square just let us revert back to the original online store until all of the bugginess is eliminated and the previous features restored? I chose and touted Square for years because of its streamlined (and reliable) functionality. Now I wonder if I need a different payment  processor.

TIA for any insight,

Exasperated

[MAXSDELI]

Was something changed in our profile just now? The links seem to be working all of a sudden…

[MAXSDELI]

When I said they’re now working, perhaps I was premature.

This is what I just experienced, I had to refresh the link several times before the modifiers loaded, frustrated…

[frances_a]

That is really frustrating @MAXSDELI 😔

It's still working just fine for me. 

Actually, the first time I opened it, it did take a second to show me the rest of the modifiers after selecting between full or half sandwich. 

Now, I open the link and it shows all modifiers right away. 

I have reached out to the team again, providing the new details we have gathered, but while I get a response (it might not be today, unfortunately), I'd like to try one thing.

Would you be able to clear the cache on the browser you are using to load the checkout link, then open the link again? 

If after doing that, you are still experiencing issues, I would recommend reaching out to our direct Support team here: https://squ.re/contactsqsupport

I would normally try to resolve on my end, but our phone team can access advanced support immediately, which is something we unfortunately can't do. 

Please keep me posted! I'll continue to work with advanced support on your behalf as soon as I get a response. 

Thank you for your patience and for all you do for this community, we appreciate you ✨

[MAXSDELI]

While clearing the cache appeared to help, it is still randomly working or not working. I can get the items to fully load after a few refreshes of the browser but my concerns are more for my customers who receive the checkout links and if they work for them. 

Are other merchants posting here, also still having issues? 

[frances_a]

@MAXSDELI

So frustrating 😢

I have some news!

So first thing in question is the number of modifiers and options we have for this particular item. The fact that we have a long list could be causing issues with the checkout link. 

I have personally never seen that happen, but checkout links are also not used as often for food items, which tend to have more modifiers. 

As a workaround while engineering investigates, our team suggested sending the item page link instead (https://eatatmaxs.square.site/product/-05-berkeley-dieter-/155) 

Would this work for you or is there a particular reason why you were trying to use checkout links? 

[MAXSDELI]

Thank you for the suggestion. Im curious, how would I even find the link you provided above, in order to share it? 

As for why I use Checkout Links (which is extremely rare), it is to make some customized items available to a select few customers without having them Visible on our online ordering platform. In addition, as a Beta & Super Seller merchant, it is imperative that I give solid feedback on items/features that aren’t working as intended. 

[frances_a]

@MAXSDELI

That's a great question! 

Each one of your items has an item page in your website. 

If you head to your Site Editor, then select the Pages dropdown menu on the left and scroll down to Item Pages, you'll see all of your items listed. 

Click on the item you want the link for and then go to the Page Settings by clicking the gear icon and you'll find the link there. 

I know that's a lot of steps 😅

With the template you are using for your website, that's the only way to access the direct link for a specific item that I know of. 

And absolutely! Thank you for being diligent and sharing your feedback with us, we truly appreciate it. 

I was asking to make sure this wasn't disrupting your sales in a big way and the workaround we found for you was actually helpful. 

Ok, now! An update: we filed a ticket for you about the issue with checkout links and it has been assigned to our engineering team for investigation. 

Thank you! ✨

[AriseIM]

Hello,

I'm having the same problem. I've recreated the items and refreshed and refreshed and they work initially and then stop. Here are my links:

https://square.link/u/TQucvID6

https://checkout.square.site/merchant/MLPQB0QQ4JY27/checkout/KLSLGMXTKE663JWYLTWE5QB4

https://checkout.square.site/merchant/MLPQB0QQ4JY27/checkout/SR46MCPC4RDCHTNN7YEYOTYD

Is there something that I can do to correct this?

Thanks,

Natasha

[sayra]

Hello, @AriseIM - Welcome to our Seller Community and sorry to hear you are having issues with your checkout link. We can see that they are not currently working. Did you create them in your Square Online Dashboard or directly from your website?

We will be on the lookout for your response.

[16mileangels]

Have the SSL certs expired on any of the servers for https://checkout.square.site/ because I keep getting secure connection failed errors on safari, chrome and Firefox?  [PR_END_OF_FILE_ERROR]. I've dumped my cache on all the browsers and they still fail.  

[16mileangels]

https://checkout.square.site/merchant/ML6GGWE15BFSH/checkout/M2WH6T5V4P3RMGP3HM4L7DNB?src=sheet

[JJ_]

Hello @16mileangels, and welcome to the Seller Community

I just visited the link and the SSL looks active. This might've been a hiccup on the server, and it looks like it has been fixed. Please let me know if you are still experiencing this behavior.

[Rhsoapery]

I'm having the same issue here's my link https://square.link/u/XWYGnyaP

[Arie]

Heya @Rhsoapery 👋
 

Sorry to hear you're having trouble with your checkout links. Deleting the link, and creating a new one should fix this. Please let us know how you go!

[BrainArtist]

I'm not very active here, so I did do something to work it out. Problem solved for me.

[browmistry]

im having this same issue please I need support

[_Violet]

Hi @browmistry - I'm sorry to hear that this issue with your Checkout Links has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for Checkout Links listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!

[Alamosupply]

Our buy link is not working on Alamo Supply   https://square.link/u/A86ePl6o. is there a work around

[_Violet]

Hi @Alamosupply - I'm sorry to hear that this issue with your Checkout Links has brought you to the Seller Community.

I took a look at the link you shared. I was able to get to the checkout screen. What piece isn't working?

I'll keep an eye out for your reply.