Re: Why am I getting a message Page not found 404

FCRGVAB · ‎01-21-2024

Page not found 404? Why are my buyers seeing that message? I never received an email saying I’m not paid?? And the home page works. I’m so confused 🫤

TheRealChipA · ‎01-21-2024

Hi @FCRGVAB. There’s not enough information here to give you the assistance you need. What is your website URL? Also, which page is giving you this error? Post your reply here and I should be able to look at your site and help you find a solution.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a possible "best answer." I hate the term, and wish we could just mark posts as "helpful." But this is our only mechanism at the moment. Just remember "Best answer" should be interpreted as "helpful," and nothing more. LOL. "Best" (ugh) answers help folks possibly find solutions to similar problems they are hoping to solve.

FCRGVAB · ‎01-21-2024

The website is fcrgvab.square.site

i appreciate your help

FCRGVAB · ‎01-21-2024

The homepage works, but you click on one of the options and it gives error

TheRealChipA · ‎01-21-2024

@FCRGVAB. This error message has nothing to do with whether your account is paid or not. This is purely a technical glitch. Your shop page is there, but your item details page seems to be messed up, which is definitely odd.

In order to rule out a few things, can you unpublish your site completely and re-publish it using these steps:

From your dashboard go to Online > Website > Site Preferences.
Scroll to the bottom and click the “Unpublish” button
Then go back to edit your website and publish it again as normal.

Hopefully that will fix whatever random glitch happened when your site was last published. If not, let me know and we can dig deeper. FYI, if this keeps happening I might have to send you to Square Support. But since this is a weekend and they are not fully staffed, hopefully I can help you without resorting to that.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a possible "best answer." I hate the term, and wish we could just mark posts as "helpful." But this is our only mechanism at the moment. Just remember "Best answer" should be interpreted as "helpful," and nothing more. LOL. "Best" (ugh) answers help folks possibly find solutions to similar problems they are hoping to solve.

FCRGVAB · ‎01-21-2024

Thanks. I will get back to you once I get it done

FCRGVAB · ‎01-21-2024

I did as you instructed and my website is still not working. Please escalate my issue. Thanks

Summer2024 · ‎01-22-2024

Hi there @FCRGVAB 😀

If you have gone through the troubleshooting steps @therealchipa has provided and they didn't work, I would recommend reaching out to support so they can take a deeper look into this with you. I have taken a look and I do see the 404 error on the item pages.

If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6 am-6 pm Pacific Time Monday-Friday.

You can also contact our Messaging and Email Support Teams here: http://squ.re/contactsqsupport.

Please let me know if there is anything else I can help with.