Unsupported Menu Items??

[Kirsten17]

I'm putting my menu and items onto my restaurant for Square POS iPad and 90% of my menu items are coming up as 'unsupported'. When I click on the box, it says:

'Unsupported Functionality'

Update Restaurant Point of Sale to enable this function.

But everything is updated. It's a brans new system and iPad. I've spent 3 hours on the phone with Square help and they can't seem to help me.

[JJ_]

Hello @Kirsten17  

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. Is this happening to all menu items right now? I would like to take a closer look. One thing I was able to investigate is that Square for Restaurants is that while you are now able to sell and track items with decimal quantities in the Square app, this feature is not yet supported in the Square for Restaurants app. Tickets containing items sold in decimal quantities in the Square app will not appear in the Restaurants app.

Additionally, item counts with decimal quantities will round down to the nearest whole number. For example:

Item Count = 10
Sales = 2.4
Resulting Item Count = 7

Note: Support for decimal quantities in the Restaurants app is something our team is actively working on, so keep an eye out for any updates here in the Seller Community.

I hope this information is helpful!

[CurlingClub]

We just ordered and set up a system, and this is the reason we have items showing unsupported as well.  However, we are now in October 2023.  Has Square for Restaurants not been updated?  Many items for a restaurant would be in decimals - especially a bar.

[_Violet]

Hi @CurlingClub - Thanks for reaching out to us here on the Square Seller Community👋

We do have an open Beta for decimal quantities that you can sign up for.

I hope this information is helpful but please do let me know if you have any additional questions.

[BBCafe1]

This topic is from 2019, Square for restaurants does not offer support for scales or decimal numbers, it's the most basic feature that is a deal breaker for many businesses, every account manager that I speak says this is a high requested feature and simply nothing is done to help. The new Square for Restaurants interface is incredible but we can't use because of this feature missing.