Transfer Orders: Unable to Scan Items

[SH15]

Hiya Everyone 🙂

I have recently switched to Square and have had trouble with the Transfer Orders feature. We have three locations, one of which is just a warehouse where we distribute stock to various locations.

According to this help page, when you add items to the transfer, you have the ability to scan them instead of manually entering each item for the transfer. Apparently there should be a 'scan' icon, which doesn't appear for me (see screenshot below)

Note: I have tried connecting a third party scanner (Socket Mobile S700), which doesn't work either.

From my understanding this feature isn't available in the Square for Retail, so my attempts to scan items on a transfer has been done using the Square Dashboard on the phone and computer. If this helps, my computer runs on Windows 11 and my iPhone on IOS 17.7.1.

I would really appreciate any thoughts on this, as without this feature it's really slowing down operations for us since we do restocks at least twice a week.

Thank you in advance 🙂

[Breffni · Accepted solution]

Hi @SH15 👋 thank you for raising this. 

I apologise for the confusion caused here. Transfer Orders is a relatively new feature and as of this week the option to scan has been temporarily rolled back while our team works on a few final adjustments.

I don’t have a specific release date yet, but I’ll keep you updated here as soon as it’s available. In the meantime, the content in the Support Centre has been updated to reflect this change.

Thank you for bearing with us!