Website showing £NaN on a price field?

[JanC]

I had an email from Google Search Console to say I have structured data issues. On one of my products in the price box it’s showing the price as £25.00 but when you pick the size it then says not available and shows the price as £NaN. Is there a fix for this or is it a problem on Square at the moment as it was fine before,

[k_atie]

Hey @JanC, thank you for flagging this to us. We'd be happy to take a look into this for you.

When you have a moment, could you provide a link to your website so that I can check it out? This will help me pinpoint where the issue is coming from. Thanks! 

[salon22]

Hi, Just wondering if there is a fix for this as I am having the same problem after deleting a product. thanks

[nichloris]

Hi mine is doing it also, and Ive tried everything to fix it! It looks fine until you choose a size. https://nichloris.square.site/product/exploring-reading-energy-scarf/83?cp=true&sa=false&sbp=false&q...

[ColinAlden]

Hi@JanC 

I’ve got the same issue that only appears when my shop is accessed from an iPhone.

did you find a fix for this issue?

Thanks 

Colin.

[k_atie]

Hey @ColinAlden, thanks for the flag and welcome to the Community! 

That definitely does sound strange alright. Would you be able to provide the link to your website, please? I may be able to have a look at what may be causing the prices to display incorrectly on my end. 

Additionally, issues like this may be down to the browser. When you have a moment, could your run through these Browser Troubleshooting Steps and see if that fixes the issue at all? 

Looking forward to your reply! 

[k_atie]

Hey @salon22, thank you for flagging this. Can you send me a link to the product page that is showing the item price as £NaN? This would help me further my investigation. Thanks!

[SBBdonley]

Has anyone found a solution because I have the same problem and I’m trying to get my site off the ground thanks 

[whitswoodwrks]

Hello I as well am getting a $NaN on my products unsure how to fix this issue please help

[k_atie]

Hi @whitswoodwrks, thank you for flagging, and welcome to the Community. Can you share a link to your website that shows your prices being displayed incorrectly, please? This will allow me to further investigate. Thanks!

[Playdate]

did anyone get an answer to this? my site is now doing it too 

[Breffni]

Hi  @Shatterrainbows - thanks for flagging this and for sharing a link to your site. 

I just had a look and the price appears to be populating correctly now, but let me know if you are seeing something different. 

I have noticed this is happening with some newly published sites but it usually resolves itself after a few hours - nonetheless, I will flag it with our Square Online Product team. 

[Shatterrainbows]

Yes -- but when you try to purchase the products, it says $NaN and does not work, so I am still very confused on how I can get my items to be purchasable.  

[Shatterrainbows]

My site is doing the same thing, I'm not sure why.  This is the link to my site, please help me https://shatteredrainbowsmusic.square.site/

[Breffni]

@Playdate - is this issue ongoing? Please share a link to your site if so, thanks. 

[Breffni]

Ah, thank you for letting me know @Shatterrainbows - it looks like the prices are showing for some now but the items are not available for purchase. 

Can you run through the troubleshooting steps here and let me know if this changes? 

It looks like you may not have set up your fulfilment method or another required field - thanks. 

If after doing some the error is still occurring, I can flag this to the Square Online team. 

[anglerwoods]

Same issue here https://www.anglerwoods.com/product/lake-logan-martin-youth-t-shirt/

[k_atie]

Hey @anglerwoods, thanks for your comment! I just had a look at the link you sent above and the price displayed correctly. Are you still seeing the error on your end? If so, could you please send a screenshot of what you are seeing? 

[NationMerchCo]

Hello since the outage the other day I am having this same code and issue with when you go to choose and item size it’s grayed out and says not available. And he $NaN error appears under the description.  

[Breffni]

Hi there @NationMerchCo sorry to hear you're running into this. 

Can you share a link to your site here so that I can investigate? Thank you!

[dougrobbmusic]

I am having this issue too.  I published it 4 hours ago and it won't display the price when they have to pick a size and colour.  Please help.  https://dougrobbmerch.square.site/