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Tap to pay on iPhone is charging my card in wallet rather than customers card tapped on screen

Tap to pay on iPhone is charging my card in wallet about 10% of the time rather than customers card tapped on screen.

 

Is this a bug or something else, any solutions?

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@Rick_Stockley ;

Keep your Phone and Wallet farther apart.  Where is your phone in relationship to your wallet when this happens?  Usually if I have my Stands on the counter and the Chip reader closer to the customer, their card gets charged and not the one I have in my wallet.  I also have a wallet that is suppose to block the Tap feature after my one Credit Card was stolen by a Card reader that someone was walking around with.  

Keith
Owner
Pocono Candle

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Square Support Number 855-700-6000.
Make Sure App and OS is up to date on your Device.
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No. It a physical wallet, I am talking about the wallet app on the iPhone using the tap to pay function

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Square Champion

@Rick_Stockley ;

I am not sure how the Wallet App on an Iphone works as I use Android phones.  With my phones I would have to open the App for it to take my stored information on its virtual wallet.  Can you close your Virtual wallet on your Iphone so it is not running in the background?  Basically your virtual wallet just knows the Square app on a phone is looking for payment and sends a Payment to the app.  The Virtual wallet has no way of detecting what device or even if the same device is looking for a payment.  I know I need to enable my virtual payments by logging in before it sends data to the reader.

Keith
Owner
Pocono Candle

Mark as Best Answer if this Helped you solve an issue or give it a thumbs up if you like the answer.
Square Support Number 855-700-6000.
Make Sure App and OS is up to date on your Device.
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