Why does Square have multiple receipt numbers (transaction numbers) when there is a partial payment?

[CommonThreads1]

When we have had disputes with guests in understanding what has happened in their transaction, it can be very hard sometimes because of the way that Square shows partial payments. 

Is there a way to turn this off, and have one transaction be one transaction number regardless of how many partial payments are involved? 

[TheRealChipA · Accepted solution]

Hey @CommonThreads1.  Since we are just fellow sellers here, we can not answer the “why” of questions like this.  It is just a fact that each piece of a transaction has its own, unique ID in order to be able to look it up later.  At this time, there is no setting to allow us to make any changes of this kind.

If you feel that strongly about this, head over to the Ideate Board and submit a feature request.  It will be reviewed, and if Square feels like there would be a broad enough usage of this then they might add it to a future product roadmap.  In this case, it would really help for you to make your case — ie - give the engineers some real world examples of why this is causing you problems and the extra work you have to do to reconcile payments.

Finally, if you feel like it, you can make the same case here.  We might be able to brainstorm a decent work-around that would take some of the load and frustration out of your day.

[CommonThreads1]

Thank you, that was very helpful, and thought out. I appreciate your response!