My Square Terminal will not connect with my IPhone 13's hot spot. The hot spot doesn't ever get rec

[dmmole1]

I recently was at several multi day events and wanted to use my Square Terminal, so I setup a hot spot on my IPhone 13 Pro - the terminal would NOT recognize the hot spot, no matter what I did, it never showed up.  I also tried my co-workers hot spot, same thing - what's up with that?

[Gold]

HI, have you setup the terminal on your iOS?

example: on macbook 

System Settings, Wi-Fi

example: on iPhone 13

Settings, Personal Hotspot

It can also be your internet service provider.  What level of internet service do you have? 

[dmmole1]

Thank you, but I've already tried that many times.  Internet service is good.  The Terminal will just not recognize my IPhone

[JJ_]

I am sorry to hear about this situation @dmmole1 

If no hotspot works you might want to consider resetting the Terminal to Factory Default this will not affect your account as the reset is just bringing the local device setting to the original state along with refreshing the Terminal's hardware.

Before resetting your Terminal, please have the following information on hand since you’ll need it to log back in afterward:
* WiFi network name and password.
* Account login information (email and password) or device code.
* Location name, if applicable.
* Accessory settings: printer stations, drawers, and any other accessories. The recommendation is to take a picture of the configuration of each connected accessory.

To reset your Square Terminal:
1. If you have taken any offline transactions, be sure to reconnect to the internet and process them before proceeding. Pending offline payments will be permanently lost and the funds won’t be captured when you reset your device.
2. Tap ≡ More.
3. Select Settings > Hardware.
4. Tap General > About Terminal.
5. Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.
6. Tap Reset one last time. From here the countdown will begin and your Terminal will reset.

Note: If you’re unable to access the Terminal settings, hold down the power button for 10 seconds until you see a black screen with a count-down timer. Keep holding down the power button on that timer goes to 0 and the screen says you can release the power button.
 

Once the reset is complete, you’ll need to:
1. Go back through basic setup questions like your time zone.
2. Reconnect to the internet.
3. Sign back in with your email and password or device code.
4. Add accessories such as cash drawers, printers, scanners, or scales. Learn more about connecting compatible hardware to Square Terminal.
5. Adjust any settings back to your preferences.

If the behavior persists, you'll want to reach out.

When you have a moment, please reach out directly by logging into your Square account and heading here.

P.S. Welcome to the Seller Community