Automatic Shipping Charge on my Events

[brilliancenc]

Hi - wondering if anyone can help me out. My event items are charging an automatic shipping charge which they were not doing before today. These are in-person events and I can't find a way to remove this charge - anyone else having the same issue? Any advice?

Thanks in advance!

[MayaP]

Hello @brilliancenc,

I am sorry you are having issues with shipping charges! In order to help get this resolved we will need to look at your shipping and account settings. Since we are not able to discuss account-specific information in the community it is best you reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport so they can look into this further. 

If you need anything else let me know. 

[brilliancenc]

Thank you @MayaP - I opened a case but will follow up with the support number - thank you!