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Has anyone using Square had issues with peoples cards being compromised after using your Square

Had a customer try to tap it declined put the card in and read it. No problem completed sale then contacted me two days later saying that same day their card was compromised and the only place they use the card was in my square anybody else had the same problem The card was from TD Visa 

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Square Community Moderator

Best Answer

Hey @Hp2021,

 

Thanks for bringing this concern to the Community.

 

Square takes security very seriously. We provide end-to-end encryption and PCI DSS-compliant payment processing to ensure that all cardholder data is protected, whether you're using public Wi-Fi, private Wi-Fi, or a data service like 3G or 4G. Additionally, no payment card data is stored on your device or within the Square application.

 

If you'd like more details, you can find Square listed as a secure service provider on Visa’s official site here. You can also learn more about PCI compliance in our Square Guides.

 

If your customer believes their card was compromised, we recommend they contact their card issuer directly for support and investigation. Let me know if we can assist you further!

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Square Community Moderator

Best Answer

Hey @Hp2021,

 

Thanks for bringing this concern to the Community.

 

Square takes security very seriously. We provide end-to-end encryption and PCI DSS-compliant payment processing to ensure that all cardholder data is protected, whether you're using public Wi-Fi, private Wi-Fi, or a data service like 3G or 4G. Additionally, no payment card data is stored on your device or within the Square application.

 

If you'd like more details, you can find Square listed as a secure service provider on Visa’s official site here. You can also learn more about PCI compliance in our Square Guides.

 

If your customer believes their card was compromised, we recommend they contact their card issuer directly for support and investigation. Let me know if we can assist you further!

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