checkout button not working with checkout links

[CoachellaGreens]

Checkout links almost work but the button has the word "checkout" grayed out and will not allow a purchase. Everything else seems fine on the links. This is the case with all my checkout links. Any help would be much appreciated.

Thanks!

Here is one of the links...

https://checkout.square.site/merchant/MLGPHZKQTRYTV/checkout/7S5LY54GEQII56EX4YFOCMN3

[Goldneye]

HI, thank you for the example link.  When you choose an option from the dropdown an active GPay button appears.  Checkout is grayed out.  

Check your Square Dashboard settings.

[CoachellaGreens]

Thank you Terri. What settings in the dashboard should I check?

[Goldneye]

HI, well after searching a bit, on Online Dashboard do you have Accept Online Orders toggle On?  Under Advanced Settings do you have the Checkout Mode selected?

[CoachellaGreens]

Thanks Terri. Accept Online Orders is on. Checkout mode is selected and set to "add to cart." I tried changing it to "buy now" but it didn't help. Any other ideas?  Thank you so much for your time!

[CoachellaGreens · Accepted solution]

This is apparently not fixable right now. The developers are aware of the problem and working on a fix with no time frame for a solution.

[AHCO1]

Did they fix it for you yet? same issue with our site.

[AHCO1]

Any updates to this? having same issue. On with support and they did not seem to know about this.

[CoachellaGreens]

Sorry, no word yet. I hope they find the problem soon...

[AHCO1]

I see your site is still broken. I called and reviewed with them that I saw others having this issue and a "customer support specialist", who was unaware of the issue, contacted someone else and confirmed. They got my site fixed in about 15 minutes.

[OneWintryNight]

Was this ever resolved?  We are having the same problem, as reported by customers.

[BernadetteA]

Thanks for reaching out, @OneWintryNight 😊

I recommend reaching out to our support team since this issue may require account-specific troubleshooting assistance. A rep will be able to log into the account with you to make sure the settings are correct. 

You can reach the support team here. 

[CoachellaGreens]

Still broken, never a response or fix yet