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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

Hi, I have just started setup ofSquare and also activated my Square Retail trial. I am having trouble importing my cost of goods ? I kept getting a lot of inte...

5 - Supporter
Posted 07-18-2017 in Troubleshooting
0 Replies

Hello - I'm new to Square email marketing and have encountered a serious issue. I'musing hyperlinks as a highlighted word, image, and the Square button. When a ...

5 - Supporter
Posted 07-14-2017 in Troubleshooting
9 Replies

What can I do when a sale is completed but reversed when the phone battery goes out?

5 - Supporter
Posted 07-15-2017 in Troubleshooting
1 Reply

We have a custom app setup connected to our own form on our website. it has been working fine in Sandbox, but we put our live account and token in there and now...

5 - Supporter
Posted 07-12-2017 in Troubleshooting
2 Replies

My contactless reader keeps charging my personal card that is saved on my cell (with android pay) instead of my customer! I already deleted the android pay app ...

5 - Supporter
Posted 07-11-2017 in Troubleshooting
1 Reply

Hi, a little problem that happened a month ago or so, got fixed by square engineering folks (or so I assume), and is now happeneing again. When I look for repo...

5 - Supporter
Posted 07-15-2017 in Troubleshooting
0 Replies

My customer has a Capital One card. She paid the invoice I sent for the correct amount, but her bank sent her TWO alerts that her card had been charged a few mi...

5 - Supporter
Posted 07-07-2017 in Troubleshooting
2 Replies

I can't get my chip reader to pair. It has always been no problem but today I get a message saying Bluetooth error occurred contact square support

5 - Supporter
Posted 07-11-2017 in Troubleshooting
1 Reply

We are experiencing an issue, can't make appointments, won't except them.We can see our schedule but we cannot make an appointment, was working fine. We have 3 ...

6 - Contributor
Posted 07-13-2017 in Troubleshooting
3 Replies

My contactless reader keeps charging my personal card that is saved on my cell (with android pay) in

5 - Supporter
Posted 07-11-2017 in Troubleshooting
1 Reply
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