Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

I am so fed up with phishing attempts on my account. I seem to get 1 every day. Please do something

5 - Supporter
Posted 11-09-2019 in Troubleshooting
1 Reply

This is something of an issue for us. Sometimes the internet is not available. So use offline mode right? Well, sometimes also the tablet isn't charged. This me...

5 - Supporter
Posted 11-07-2019 in Troubleshooting
1 Reply

I am setting up an account for a school district so we do not have a social sec number. How do I get around that?

5 - Supporter
Posted 11-07-2019 in Troubleshooting
2 Replies

My epson prints gibberish every other order or when printing a receipt!!!!!!!!help

5 - Supporter
Posted 10-23-2019 in Troubleshooting
3 Replies

I'm trying to figure out how to change the icon on the "location" page of my appointment booker. Right now it's just showing a broken image link. Help? See scre...

5 - Supporter
Posted 11-03-2019 in Troubleshooting
1 Reply

I have a customer who was charged for the same purchase on 2 different cards. Last Wednesday, we were having some network issues and her first payment method fa...

5 - Supporter
Posted 11-04-2019 in Troubleshooting
1 Reply

My iPad Mini is the latest version and is running iPadOS. I cannot get it to connect to my contactless reader. However, the reader works fine with my iPhone 6s ...

5 - Supporter
Posted 11-03-2019 in Troubleshooting
1 Reply

Hello Community, Thank you for sticking with me because this is kind of a long complicated story that I need your help with thanks! Let me start by saying I'm ...

6 - Contributor
Posted 11-03-2019 in Troubleshooting
1 Reply

Hello just getting the Google calendar sync up...now wondering if I should expect the customer address to also sync? It's just showing a "," (comma) in the add...

7 - Protege
Posted 11-01-2019 in Troubleshooting
1 Reply

all credit cards are being denied unless we manually input them

5 - Supporter
Posted 11-01-2019 in Troubleshooting
3 Replies
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