Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

The title of this thread has been edited from the original: square app on an lg tablet g pad 7.0 androidTrying to install the square app on an lg tablet g pad 7...

5 - Supporter
Posted 04-20-2018 in Troubleshooting
1 Reply

We have been having major problems with our chip readers ever since the last 2 updates. Random cards will take 2-3 tries for the transaction to go through, and ...

8 - Enthusiast
Posted 03-14-2018 in Troubleshooting
5 Replies

I have a Samsung Galaxy Tab 2 10.1. I'm guessing that it will not work with square? It keeps telling me there is a new version of square to download. When I try...

5 - Supporter
Posted 04-20-2018 in Troubleshooting
1 Reply

Help! I can get my quickbooks self employed account to sync with my Square up account. I have tried authorizing through payroll but it just sends an error messa...

5 - Supporter
Posted 01-09-2018 in Troubleshooting
11 Replies

I'm just wondering if there is something on the Square side that has to be done. Normal propagation doesn't take this long so I'm wondering if there is a switch...

5 - Supporter
Posted 04-18-2018 in Troubleshooting
1 Reply

I had to make an appointment for a client for next thursday because her phone couldn't see any available dates for the 26th of April even though I could see the...

5 - Supporter
Posted 04-17-2018 in Troubleshooting
1 Reply

Each of the category on my website are missing a lot of items, example missing 20 items on my Summer Category which 70 items should have shown, missing 29 items...

5 - Supporter
Posted 04-16-2018 in Troubleshooting
1 Reply

I am trying to embed the appointments code to a custom page on my Zenfolio hosted web site. The Zenfolio instructions show an example of a Square-generated appo...

5 - Supporter
Posted 08-23-2017 in Troubleshooting
3 Replies

I am having an issue with the Square appointmets app not connecting to my Square Stand, or the chip reader... I have an old ipad, using ios 9.0 something. (I do...

7 - Protege
Posted 04-16-2018 in Troubleshooting
3 Replies

newbe here. with iPhone 7 I get no sign in screen, only the numbered pad for a sale

5 - Supporter
Posted 04-18-2018 in Troubleshooting
1 Reply
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