Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

[This post was updated by moderator in 2020 to reflect a name change - deposits are now called transfers.] The title of this thread had been changed from the o...

5 - Supporter
Posted 09-08-2018 in Troubleshooting
4 Replies

We are moving to square from a different processing system. Initially I was able to instant deposit and have not been able to process it like that now. There ar...

5 - Supporter
Posted 11-13-2018 in Troubleshooting
1 Reply

Hi Bake - You posted this question about 4-weeks ago so I'm not sure if you've gotten this resolved. Have you confirmed your account notifications setting from ...

6 - Contributor
Posted 11-13-2018 in Troubleshooting
0 Replies

I'm trying to figure out if this is a feature or a bug. I have one Square Register set up as a quick serve/grab and go with a sign on screen/no receipt printed...

9 - Proponent
Posted 11-01-2018 in Troubleshooting
2 Replies

I have an iPad and Stand, so obciously I've had to find another way to keep things running. I've always kept a back up Swiper and Chip card reader on hand, just...

7 - Protege
Posted 11-29-2017 in Troubleshooting
12 Replies

We use Shopkeep in our shop, but Square all the time for our weekly markets. We're having a huge holiday market with 1000 items, so we needed to barcode everyth...

5 - Supporter
Posted 11-09-2018 in Troubleshooting
2 Replies

I'm new to using Square Appointments. At the last two checkouts when there was an option to re book my client, Square booked an appointment on a day/time I was ...

7 - Protege
Posted 11-08-2018 in Troubleshooting
1 Reply

I have entered many past customers in directory but not on calendar. How to qualify them for lapsed customer campaign without having to go into calendarto retro...

6 - Contributor
Posted 11-08-2018 in Troubleshooting
1 Reply

We are a two year user of square in the UK, running on an ipad. Since the app updated a few days ago we have started losing transactions AND the app is closing...

5 - Supporter
Posted 11-10-2018 in Troubleshooting
1 Reply

My square is applying the incorrect % of sales tax to my sales items. Help?

5 - Supporter
Posted 12-13-2017 in Troubleshooting
4 Replies
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