Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

At the last stage of editing my campaign, the page won't scroll down to the bottom and I'm unable to edit the last image. Nothing I do will get the page to scro...

6 - Contributor
Posted 03-14-2019 in Troubleshooting
8 Replies

in offline mode does it still record cash transactions?

5 - Supporter
Posted 07-03-2019 in Troubleshooting
1 Reply

One of my customers received this error message trying to pay: [HTTP/1.1 400 Bad Request] {"errors":[{"category":"INVALID_REQUEST_ERROR","code":"EXPECTED_INTEG...

5 - Supporter
Posted 07-07-2019 in Troubleshooting
1 Reply

i'm on my 2nd chip reader/magstipe thing and it doesn't work either. both of the things would not read a swipe off a card that doesn't have a chip, and this one...

5 - Supporter
Posted 04-13-2016 in Troubleshooting
12 Replies

We use four I-pads and they all seem to be working but one. It accepts the card but it does not show up in the deposit.

5 - Supporter
Posted 07-06-2019 in Troubleshooting
1 Reply

Quite frustrating experience with Square payroll so far. We started using square payroll in Q1 2019. In June 2019, we got a letter from CA EDD saying that we ha...

5 - Supporter
Posted 07-06-2019 in Troubleshooting
1 Reply

I did a replace of my items yesterday - exported from square to excel - then imported back to square using replace. When I use the dashboard and put in a sku nu...

7 - Protege
Posted 03-09-2019 in Troubleshooting
2 Replies

Square Register will not open...stuck on "Loading Square Register" with a spinning wheel. Any ideas on how to correct this? Thanks, Don

5 - Supporter
Posted 07-03-2019 in Troubleshooting
2 Replies

My issue is in the Android app. I can pull reports on the web version, but app will not pull any data. Any fix for this?

5 - Supporter
Posted 07-02-2019 in Troubleshooting
1 Reply

The title pretty much says it all. It's a pain to go to the calendar then back into checkout!

8 - Enthusiast
Posted 06-28-2019 in Troubleshooting
2 Replies
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