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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

[The title of this thread has been edited from the original: not processing credit card] On my site when I purchase a ticket, click checkout, enter my credit c...

5 - Supporter
Posted 02-22-2020 in Troubleshooting
7 Replies

Unable to process payments. Point of sale keeps stopping Why?

5 - Supporter
Posted 02-25-2020 in Troubleshooting
1 Reply

Hello! When my customers touch on the Book Appointment Now, it will take them to my page (correctly) but when you click on the service desired it just shoots yo...

5 - Supporter
Posted 02-23-2020 in Troubleshooting
3 Replies

I have an LG V40 thin Q if I plug the reader into the phone quite hard and hold it it shows the magstripe is connected but as soon as I release it it shows mags...

5 - Supporter
Posted 02-24-2020 in Troubleshooting
1 Reply

Other than iPads, what tablets are compatible with square?

5 - Supporter
Posted 01-15-2020 in Troubleshooting
3 Replies

Hi! I had 2 different customers today contact me that there is no link to pay their invoice. Anyone have any thoughts?

5 - Supporter
Posted 05-05-2017 in Troubleshooting
5 Replies

I have an iPhone 8 and a 9th gen iPad ....the lighting port connector is not working on none of them. What could be the problem?

5 - Supporter
Posted 02-23-2020 in Troubleshooting
5 Replies

We have only 1 email address and it is correct in our square account settings. However, our Feedback notifications are still going to an old email account. How ...

5 - Supporter
Posted 02-24-2020 in Troubleshooting
1 Reply

I'm creating a my new store in the Weebly version. I had created an event in February. Then I had a similar event for March, so I copied the February one and ch...

7 - Protege
Posted 02-20-2020 in Troubleshooting
3 Replies

I have been able to successfully export my inventory, modify items and then import back into inventory. I am trying to add items, however, the exported invento...

5 - Supporter
Posted 02-15-2020 in Troubleshooting
3 Replies
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