Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

WHAT IS THE DEAL WITH SQUARE? IT KEEPS GOING OFFLINE!! Second time this week. This is NOT a good look for square. There is always something happening with it!!

8 - Enthusiast
Posted 06-19-2024 in Troubleshooting
1 Reply

The square balance page keeps throwing an error for about an hour now. Tried it on different browsers and get the same results. I checked issquareup.com and it ...

Square Champion
Posted 06-12-2024 in Troubleshooting
4 Replies

I changed my shipping profile via the weebly page,https://www.weebly.com/app/store/users/130834933/sites/93115615[Redacted]/#/store/shippinghttps://www.weebly.c...

8 - Enthusiast
Posted 06-10-2024 in Troubleshooting
2 Replies

The FAQ's for the Inventory Sell-Through Report says ..."The report will update and refresh nightly every 24 hours and will have a timestamp stating the last ti...

6 - Contributor
Posted 07-10-2023 in Troubleshooting
4 Replies

I want to set two different prices for the same item. One price for online orders and a second price for dine-ins (for the same item appearing on POS). So, if I...

6 - Contributor
Posted 06-17-2024 in Troubleshooting
2 Replies

Every time I go to edit my website, the website doesn't populate and stays blank. How come? How can I fix this? I already restarted my laptop and cleared my tab...

5 - Supporter
Posted 06-15-2024 in Troubleshooting
1 Reply

I had a shipping profile and had to make a new one because I wasn't charging enough for one of my sites. But now it refuses to use that shipping profile and I e...

5 - Supporter
Posted 06-13-2024 in Troubleshooting
1 Reply

[This post was updated by moderator in 2019 to reflect a name change - deposits are now called transfers.] I have my transfer schedule set to "Next Business Da...

5 - Supporter
Posted 11-28-2019 in Troubleshooting
7 Replies

The ownership was transferred two years ago yet the previous owner still gets updates on when we close a drawer out... I can't find his email anywhere in the sy...

5 - Supporter
Posted 06-17-2024 in Troubleshooting
1 Reply

Hi all, can anyone advise how to lodge a formal complaint regarding my partner account manager who is simply not responding to me anymore?

5 - Supporter
Posted 06-16-2024 in Troubleshooting
1 Reply
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