Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

I have a Star TSP143iiibi printer. The ipad will connect to the printer and the TSP100iii Utility app will connect and print a test print. But the Square app do...

5 - Supporter
Posted 08-11-2020 in Troubleshooting
5 Replies

We have a problem where some of our ipad square devices don't show that any cash sales have been made during the day, when you end/close the drawer. We've been ...

6 - Contributor
Posted 09-06-2022 in Troubleshooting
12 Replies

I am only showing one category on my dashboard named "furniture" but when I go to my website it shows 2 categories named "furniture". I cannot delete as I am on...

5 - Supporter
Posted 09-09-2022 in Troubleshooting
1 Reply

I had a problem with my 1250g scanner missing leading and trailing digits and found a solution and wanted to share with the community.Original problem is that i...

5 - Supporter
Posted 09-07-2022 in Troubleshooting
1 Reply

We used to be able to Add & Arrange items manually on our online store so they flowed correctly with date of delivery...this feature seems to have disappeared? ...

5 - Supporter
Posted 05-25-2022 in Troubleshooting
5 Replies

In the past I've been able to add a thumbnail image to each item to help staff identify similar items at checkout. Suddenly, in the past few days, the image isn...

5 - Supporter
Posted 09-01-2022 in Troubleshooting
15 Replies

Is there a way to capture transactions from 4 days ago?

5 - Supporter
Posted 09-08-2022 in Troubleshooting
1 Reply

I understand that its challenging to do, but I'd like to register a request that you put some resources into speeding up your online ordering sites. On mobile,...

6 - Contributor
Posted 07-01-2020 in Troubleshooting
3 Replies

I can't find any invoices older than last Saturday but they should go back years! I tried looking at the archived section but they aren't there.This all started...

5 - Supporter
Posted 08-30-2022 in Troubleshooting
1 Reply

I was about to give up on connecting this printer until I searched it up on YouTube. I was able to find a video that showed exactly how to connect the printer t...

5 - Supporter
Posted 09-06-2022 in Troubleshooting
0 Replies
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