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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

I cannot update my stock.. I keep getting this error "We're sorry, but we weren't able to access your stock information. Please save your item and try again." i...

5 - Supporter
Posted 03-23-2022 in Troubleshooting
2 Replies

Has anyone else had issues trying to Activate your physical bank debit card with Square? I've tried for a couple days to Activate mine and an error message pops...

5 - Supporter
Posted 04-12-2022 in Troubleshooting
0 Replies

Has anyone else had issues trying to Activate your physical bank debit card with Square? I've tried for a couple days to Activate mine and an error message pops...

5 - Supporter
Posted 04-12-2022 in Troubleshooting
0 Replies

I've just started the process of moving my items from another shop platform over to Square.I've added 4 items so far and every time I've clicked manage stock an...

5 - Supporter
Posted 04-10-2022 in Troubleshooting
1 Reply

Hey Everyone!We are a food truck and have noticed with the new “pay later” feature that sometimes orders that haven’t been closed out by the customer will not s...

5 - Supporter
Posted 04-09-2022 in Troubleshooting
2 Replies

I had two employees request edits to their timecard because they didn't clock out at the end of the shift. In the past this worked with no issues but today when...

8 - Enthusiast
Posted 10-17-2021 in Troubleshooting
6 Replies

Sales tax is not being charged on my site, even after the shipping rate and address has been selected. Please help!

NSL
5 - Supporter
Posted 04-11-2022 in Troubleshooting
1 Reply

has anyone had issues with the retail point of sale app kicking you out when entering items to a customer sale? I have tried uninstalling and reinstalling the a...

5 - Supporter
Posted 04-07-2022 in Troubleshooting
4 Replies

When I check a client out my printer is printing 2 receipts after the sale. I don't see how to change this on the Square Platform under 'Settings'? Any advise w...

7 - Protege
Posted 08-30-2018 in Troubleshooting
9 Replies

I cannot find items I just added to my inventory when I go to my "online" items library. It shows in my Square dashboard on the desktop, however to make it avai...

5 - Supporter
Posted 12-21-2020 in Troubleshooting
3 Replies
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